Who We Are /More than 30 years ago, 3D Systems brought the innovation of 3D printing to the manufacturing industry. Today, as the leading additive manufacturing solutions partner, we bring innovation, performance, and reliability to every interaction - empowering our customers to create products and business models never before possible. 3D Systems’ solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods./ What You'll Do · Work closely with sales, partners and customers to solve booking discrepancies · Receive purchase orders, review and process accurately · Evaluate customers entitlements against contract terms · Escalate revenue recognition issues to management · Monitor shipments to ensure customer satisfaction and line closure in Oracle · Communicate order status and escalate order issues as required · Ensure billing, generate proforma invoices as necessary, and escalate billing issues as necessary · Monitor the post-billing report and close lines in Oracle as customer acceptance criteria is met · Work in a team environment and handle a high volume of emails and phone calls · Process sales returns and credit memos as needed · Investigate and resolve internal and external customer issues in a timely fashion · Receive and file all required sales file documentation · Adhere to existing policies and procedures, and actively participate in internal and external audits · All other duties as assigned _ _ Qualifications · Basic familiarity with ERP, CRM and Sales Force systems · Strong attention to detail · Proficient and accurate computer and typing skills · Proficient in Microsoft Office · Basic familiarity with ERP and CRM databases · Solid oral and written communication skills · Good time management · Ability to prioritize responsibilities · Ability to handle stressful situations such as heavy/varying workload Title: Entry Sales Order Process Location: SC-Rock Hill Requisition ID: 24000018