Job Description

　　Insight Global is hiring several PC Deployment Technicians to join our federal client 100% onsite in Nebraska. The PC Deployment Technician performs new equipment installations, technical refresh, operations and maintenance for computers, printers and peripherals in support of the missions. They are responsible for completing high-level technical installation and maintenance of multiple system configurations, ensuring compliance with security requirements and classifications that support Command and Control, War Planning, Command Management LAN, and external interfaces. The PC technician performs systems administrative tasks supporting configuration management of new PCs, ensuring compliance with security requirements and classifications that support Command and Control, War Planning, Command Management LAN, and other interfaces.

　　* Candidate must be able to perform the following tasks:

　　* Load PC and laptop images across the network using Microsoft (MS) System Center Configuration Manager (SCCM)

　　* Install application software via, MS SCCM, manually or across the network

　　* Install/configure/troubleshoot PCs and peripherals

　　* Configure PCs for Multiple View monitor configuration

　　* Perform peripheral and memory upgrades

　　* Install/configure/troubleshoot network printers and digital senders

　　* Install/configure/troubleshoot scanners

　　* Interpret specifications, drawing trees and equipment lists to determine installation methods

　　* Monitor and tune appropriate systems to ensure optimum level of performance

　　* Oversee appropriate level software installations and upgrades

　　* Interact with client management to answer questions, problems and requests regarding deployments and issues

　　* Diagnose problems, and escalates unresolved issues or problems; may provide alternative courses of action.

　　* Create and maintain work instructions

　　Skills and Requirements

　　Must Haves:

　　* 1+ years of experience as an IT Hardware Technician or experience in a help desk environment

　　Plusses:

　　* DoD 8570 Level I certification (A+, Network +, or Security+) must be obtained within 120 days of hire

　　* ITIL® v4 Foundation

　　Desired Skills:

　　* Self-starter; able to manage multiple tasks efficiently for on-time delivery

　　* Self-motivated; proactive; a team player; well spoken

　　* Strong oral and written communication skills, including experience communicating with technical and non-technical clients

　　* Ability to work ticket queues and document resolutions completely and accurately

　　* Strong ability to install, troubleshoot and deliver applications to end users using current deployment tools

　　* Able to analyze alerts and take appropriate actions during troubleshooting

　　* Demonstrated problem analysis and resolution skills

　　* Advanced SCCM software/patching deployment experience

　　* Advanced knowledge of troubleshooting Windows Operating Systems

　　* Familiarity with the DISA STIG requirements for Windows-based workstations

　　* Familiarity with Active Directory

　　* Familiarity with DoD Information Assurance Concepts/Process

　　* Previous patching/remediation experience in a DoD environment

　　* Scripting language proficiency

　　* Experience accurately documenting technical processes and procedures

　　* Experience using IT Management tools such as Remedy

　　* Must be familiar with installing software via Microsoft SCCM

　　* Ability to install/configure/troubleshoot PCs, peripherals, printers, digital senders, scanners

　　* Must be familiar with the Remedy Action Request System null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].