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　　Working Arrangement

　　Hybrid

　　Job Description

　　Treasury Operations is the center of excellence, with in-depth knowledge of banking payment and collection infrastructure and processes. Treasury Operations is responsible for providing support and subject matter expertise to all North American business units and Group functions including Reinsurance, US, Canadian and Wealth & Asset management, to support the full array of operational activities including cheque deposit and payment, incoming and outgoing wire transfers and ACH, payment exception handling and cash forecasting & positioning.

　　The position supports the Manager, Cash Management Operations in processing operational transactions, achieving the daily SLAs and time cut-offs, accuracy targets and the operational goals and objectives of the team. The incumbent is responsible for providing support to the offshore MBPS team to escalate and resolve day to day operational issues that may arise. This position works as part of a team and is expected to meaningfully contribute to using the functionalities of the TMS to further simplify existing processes.

　　Treasury operations department processes more than fifty-three million (53M) transactions each year, with value exceeding two trillion, six hundred billion dollars (2,6 trillion) across twenty-nine (29) banking partners and more than eight hundred (800) bank accounts; and administers Manulife’s fourteen billion, eight hundred thousand dollars (14.8B) liquidity pool.

　　Responsibilities:

　　Develop subject matter expertise in day-to-day transaction processing in the Infor ERP and Kyriba payments hub.

　　Review, release and follow up on rejected or flagged transactions in the Kyriba payments hub.

　　Monitor incoming and outgoing file dashboards in Infor and/or Kyriba to ensure daily payment files are received between a) business units policy administration systems and Infor ERP; b) Infor ERP and Kyriba and c) Kyriba and banks.

　　Trouble shoot any issues found in file transmission between Admin Systems, Infor, Kyriba and banking partners. Escalate issue to the relevant support team as and when needed.

　　Follow through with the relevant support teams to ensure any issues escalated are resolved in a timely manner.

　　Document issues and ensure that the Production issues log is maintained for operational risk reporting and monitoring.

　　Respond to BU queries related to Infor, Kyriba and/or banking partners and escalate as needed to ensure timely resolution of BU queries within SLAs.

　　Provide reporting to BUs as needed or support BUs in using the system for self-service where applicable.

　　Complete manual tasks as assigned, that are not currently streamlined in the go-forward Infor ERP and Kyriba payments. This includes but is not limited to 1) cheque stock reconciliation 2) paid exception processing 2) manual wire processing not supported by Infor and/or Kyriba 3) periodic reporting not available through Infor/Kyriba. 4) Tasks deemed as Canada only.

　　Work closely with the onshore/offshore team to ensure activities are covered, share knowledge and support the efficiency of the team.

　　Support user training in Infor and/or Kyriba payments hub for new business units users or treasury operations staff. Support Treasury Operations transformation initiatives as required. Work closely with team leads/managers to continue driving process improvements related to Infor, Kyriba or manual processes.

　　Education and Experience:

　　Diploma or bachelor’s degree in Commerce, Business Administration, Finance or related area

　　CTP or another treasury/finance related certification. Knowledge of treasury operations and cash management is required.

　　Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of Project Management Software

　　3-5 years’ experience in a large and/or complex organization handling time critical or sensitive processes.

　　Knowledge/Skills/Competencies

　　Exposure to the Cash Management industry / treasury systems a definite asset

　　Strong communication skills with the ability to interact with internal and external stakeholders at various levels of the organization and the ability to negotiate and implement change

　　Demonstrated influence and negotiation skills

　　Knowledge of Manulife’s business areas and systems preferred

　　Ability to manage multiple high priority initiatives

　　Strong organizational/planning, time management and prioritization skills

　　Independent and proactive; detailed and task oriented

　　Proven problem solving and analytical skills with the ability to analyze and provide solutions to complex and unique situations

　　Strong research and documentation skills

　　Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of MS Project

　　Problems/Challenges:

　　Treasury Operations processes and tasks must be completed in a fast-paced, time-sensitive environment under strict controls and policies mandated by the organization.

　　To mitigate the risk of financial loss to the organization, there is a zero-level tolerance for error. This can be challenging in an open and busy work environment.

　　There is a requirement to work on Canadian-only statutory holidays on a rotation basis and occasional work outside normal business hours.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .