Transit Customer Service Representative - Full-Time

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　　Transit Customer Service Representative - Full-Time

　　Salary

　　$17.50 - $20.15 Hourly

　　Location

　　Pueblo, CO

　　Job Type

　　Transit

　　Job Number

　　2401-T002

　　Department

　　Transit

　　Opening Date

　　01/18/2024

　　Closing Date

　　2/18/2024 11:59 PM Mountain

　　Description

　　Benefits

　　DESCRIPTIVE STATEMENT:

　　The Transit Customer Service Representative – Full-Time is a non-exempt position under the general supervision of the Transit Operations Supervisor. The Transit Customer Service Representative ensures quality customer service and promotes a high degree of customer satisfaction related to Transit issues. Sells fare instruments and maintains a balanced daily cash drawer. Provides service instructions to Bus Operators. Serves as administrative support in a clerical capacity. Performs multiple tasks and duties as assigned.

　　This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

　　DUTIES & RESPONSIBILITIES:

　　ESSENTIAL FUNCTIONS:

　　Respond to inquiries from citizens and employees pertaining to general bus operation and update customers with information as needed

　　Prepare daily cash flow sheet, count, and deposit previous day's revenue

　　Prepare and assign survey trip sheets to operators

　　Prepare operator's daily schedules in accordance with contractual and regulatory restrictions

　　Collect survey and statistical data related to transit operations and input information into a computer database

　　Prepare transfers to be used on each route, count daily transfer usage per route and record figures on sheets

　　Type, file, and store various correspondence (memos, faxes, letters, etc.) as requested

　　Provide accurate information to citizens on bus routes, times, and transfers

　　Sell fare instruments and maintain a balanced daily cash drawer

　　Prepare bus line-up when required

　　Prepare daily payroll for operators (time sheet inputting and tracking)

　　Forward customer complaints/concerns to Manager

　　Maintain inventory of transit transfers, route maps and Citi-Lift brochures

　　Operates a land mobile radio station and telephone to receive, evaluate and transmit information to appropriate personnel

　　Contact the police and/or fire services on an as needed basis

　　Record and report road calls, buses malfunctions, service disruptions, employee attendance and forward information to the appropriate personnel

　　Perform other duties as assigned

　　Must be able to prioritize assigned duties and meet deadlines. Knowledge of Americans with Disabilities Act (ADA) regulations

　　PHYSICAL REQUIREMENTS:

　　The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:

　　Must have ability to lift and move files and supplies weighing up to 30 pounds. Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing. Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis. The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers.

　　KNOWLEDGE, SKILLS & ABILITIES:

　　The Transit Customer Service Representative – Full-Time shall possess the following knowledge, skills, and abilities:

　　Ability to interface in a friendly manner with all types of customers and co-workers is required.

　　Ability to meet deadlines

　　Skills in organizational processes and good decision-making

　　Knowledge and skills in oral and written communication

　　Knowledge of company policies and procedures, city street locations, bus routes, times, and stops and ten codes

　　MINIMUM QUALIFICATIONS:

　　In addition to the knowledge, skills, and abilities listed above the position requires:

　　High School diploma or GED

　　Cash-handling, typing, and computer experience

　　At least one year’s experience in customer service or dispatch operations

　　General working knowledge of radio communication systems and proficiency in Excel is preferred

　　A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment

　　License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification

　　During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license

　　SPECIAL CONDITIONS OF EMPLOYMENT:

　　All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination.

　　Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be requires, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.

　　BENEFITS:

　　The “Benefits” hyperlink at the top of this (online) job posting provides a summary of the benefits associated with this position

　　Pueblo Transit offers a comprehensive benefit package including vacation, holiday and sick leave as well as medical, dental, vision, and life insurance. Our retirement plan is through Colorado Public Employees' Retirement Association.

　　Agency

　　City of Pueblo

　　Address

　　301 West B Street Pueblo, Colorado, 81003

　　Phone

　　719-553-2635

　　Website

　　http://www.pueblo.us/jobs