Federal Staffing Resources, LLCFederal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouseThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.Title: Trainer Lead - Government Healthcare Call CenterPay: 21-24 per hour Health and Welfare fringe benefits - $4.57 per hourPay Type: Hourly

　　Trainer Lead - Government Healthcare Call Center job in Tacoma, Washington.

　　Veterans and Military Spouses Encouraged to ApplyCivilian position supporting the military communityBenefits/Compensation:

　　Paid Time Off - 10 8-hour daysPaid Holidays - 11 days$21-24 per hourHealth and Welfare benefit of $4.57Company-funded match and safe harbor 401(k)Medical, Dental and vision plans availableLife insurance and accidental death plans availableShort-term and long-term disability plans availableTRICARE Supplemental availableSupplemental Benefit plans availableReferral bonusesEmployee Assistance ProgramPet Insurance Plans availableWill Preparation Services availableTrainer Lead- Government Healthcare Call Center Job Overview:The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries for PAS, RMS, and CLRS as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.Appointing services span a range of functions to include, but not limited to,; verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for MTF primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.RMS processing supports the timely scheduling of specialty care referrals ordered by MTF HCPs. RMS services span a range of functions to include, but not limited to: identifications of specialty referrals to be deferred to the network, ensuring processing in accordance with DHA timeliness, and tracking status of network referrals.CLRS are an essential component of the quality care continuum. CLR services span a range of functions to include, but not limited to: monitoring care delivered in the MCSC network and ensuring the return of clinical care documentation to the MTF in accordance with DHA timeliness standards.Duties:

　　Reports directly to the Training Supervisor.

　　Assist in the creation and review of instructional materials to align with current business practices across all departments

　　Facilitate training classes as needed

　　Track annual compliance training for all agents and work with leadership to ensure compliance with all deadlines.

　　Work with IT department and DHA on creation of new hire profiles and appropriate account

　　Facilitates side-by-side mentoring for new hires

　　Assist in the creation of training schedules, e