Description

　　Amazon Stores Tier One Support (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. Our automated tooling quickly identifies the cause of an issue and helps mitigate the impact, and much of our engineers’ time is spent on projects to improve the tooling, automation, and processes to avoid future occurrences. We help direct the resolution of an issue to the relevant service teams, and dive deep into those events retrospectively to drive improvements to our process. It's an exciting time to join our team as we are rapidly growing and expanding our offerings globally.

　　As a TPM you will help shape and drive incident management and response programs, including tooling and engineering efforts for the worldwide Amazon retail websites. You will also spend a portion of your time directing the resolution of high visibility incidents by leading conference calls, taking notes to collect data and help improve our processes. Using data and insights learned from those incidents you will drive further improvements into our automation, tooling, and processes so that the next event is shorter, less severe, or avoided entirely. You will participate and lead project teams to expand use of our tooling to additional areas across Amazon.

　　This position is part of a globally distributed team of 20+ engineers across Austin, Dublin, and Sydney to allow for 24x7 coverage. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.

　　We are open to hiring candidates to work out of one of the following locations:

　　Austin, TX, USA

　　Basic Qualifications

　　5+ years of technical product or program management experience

　　7+ years of working directly with engineering teams experience

　　3+ years of software development experience

　　5+ years of technical program management working directly with software engineering teams experience

　　Experience managing programs across cross functional teams, building processes and coordinating release schedules

　　Preferred Qualifications

　　5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

　　Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

　　Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.