Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　Responsibilities

　　- Leverage social listening to conduct risk investigation and management activities. Gather and analyze data and trends to draw out key insights and recommend policy, process, and product improvements. Inform strategy and refine social listening strategies based on findings.

　　- Monitor risky content and initiate dedicated projects to solve related issues, drive and encourage creators to contribute to a healthy ecosystem.

　　- Investigate sensitive and critical escalations, review and enforce our strategies and TikTok Shop policies, taking into account our rules, business impact, and local market conditions.

　　- Work directly with Policy Strategists to conduct root cause analyses on problematic trends/escalations, document findings, and make suggestions for policy/strategy improvements.

　　- Dive into the business and dig into user behavior to identify abnormal user behavior. Develop regulations, models and risk control strategies on content violations based on business requirements.

　　- Pay close attention to the trends in the industry, collect and present useful information and continuously optimize relevant processes.

　　Qualifications

　　Who We're Looking For

　　- 2+ years of hands-on and in-depth experience in e-commerce governance and implementation, analytics, online operations and escalation environment, social media operations, and/or research.

　　- Strong ability to analyze, manipulate, and identify insights from quantitative and qualitative data. Data interpretation is required in this role. Experience with analytical tools (like Excel or SQL) is a plus.

　　- Demonstrated analytical thinking and problem-solving.

　　- Experience managing projects and coordinating with different cross-functional regional partners.

　　- Strong work ethic and ability to work independently in a fast-paced environment.

　　- Demonstrated ability to navigate successfully with ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

　　Job Information

　　[For Pay Transparency] Compensation Description (annually)

　　The base salary range for this position in the selected city is $88920 - $152000 annually.

　　Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

　　Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

　　We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

　　Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

　　We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.