Description:

　　This position is for a Level one Tech Support. Ultimately, what they will be doing is answering calls and chats that come in to our department. The average volume that the team is handling right now on calls per month per rep is about 30 to 40 calls per rep per month.

　　They will do remote sessions where they will take control of the customers, PC, log into their system, go into their servers to see if they could see if anything might be out of the ordinary

　　Multitasking is probably one of the big ones, as well as thinking outside of the box and being a good team player

　　They should have some type of understanding of SQL skills, be able to understand what they're reading, and be able to utilize scripts to be run if needed.

　　EDUCATION

　　• Bachelor’s Degree in Computer Science or related field preferred.

　　Skills:

　　saas, Deployment, Support, Troubleshooting, Microsoft server, SQL server

　　Top Skills Details:

　　Saas, Deployment, Support, Troubleshooting,Microsoft server, SQL server

　　Additional Skills & Qualifications:

　　• 1+ years in an IT position, supporting networks, hardware, peripherals, telephony, paging, wireless technologies, and complex software applications.

　　• 1+ years supporting Microsoft SQL Server database environments.

　　• Experience working in Healthcare IT

　　• Ability to understand and translate business requirements into technical specifications.

　　SKILLS

　　• In-depth expertise in hardware, software, and SaaS that provides a foundation to learn & understand proprietary software products and technical architecture quickly.

　　• Ability to manage multiple projects, multi-task, and effectively prioritize conflicting assignments with minimal supervision.

　　• Ability to work independently on diverse problems and manage multiple project assignments.

　　• Outstanding writing skills to document determined outcomes and define processes clearly.

　　• High degree of reliability and assertiveness, self-motivated and proactive.

　　• Ability to troubleshoot and derive logical conclusions for unprecedented application issues.

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.