The Loan Servicing Collections Agent assists in the daily communications and servicing of past-due accounts on an inbound and outbound basis. They will be supported and work directly with the Team Lead and Collections supervisor. The Collections agent will work directly with clients to resolve delinquency by creating payment plans and will assist in enrolling in hardship assistance programs to prevent future delinquency.

　　This role is designated hybrid, and candidates must be within a commutable distance of our Irvine, CA office.  This role is non-exempt hourly and pays $26.00 - $30.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

　　Responsibilities:

　　Improve overall portfolio health through the assistance of past-due clients.

　　Maintain proper communications including, but not limited to:

　　Inbound and Outbound Calls

　　Inbound and Outbound Emails 

　　Servicing via SMS messaging and online chats 

　　Maintain symbiotically successful relationships between Credit9 and it’s customers by providing exceptional customer service and professional collections tactics.

　　Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor.

　　Ensure adherence to the Loan Servicing guidelines.

　　Professionally handle escalated customer service issues before passing off a customer.

　　Perform other related duties as assigned.

　　 Requirements:

　　3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans.

　　Call Center experience.

　　Proficient with Microsoft Office and Google Suite.

　　Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)

　　Outstanding verbal and written communication skills.

　　Superior multi-tasking skills.

　　Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team.

　　Professional presentation and demeanor

　　Education:

　　High School diploma or equivalent required

　　Bachelor’s degree preferred

　　Company Benefits:

　　Ongoing training and development

　　Opportunity for career advancement

　　Medical

　　Dental

　　Vision

　　Company Paid Group Life / AD&D Insurance

　　7 Paid Holidays and 2 Floating Holiday Days to use at will

　　Paid Time Off

　　Flexible Spending/HSA

　　Employee Assistance Program (EAP)

　　401(k) match

　　Referral Program

　　Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

　　Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers.

　　Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.

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