IT Specialist – IEHP

　　Our client in Rancho Cucamonga, CA is looking for hardworking, motivated talent to join their team and take part in team culture. Don’t wait… apply today!

　　What's in it for you?

　　$25.91/hr

　　Onsite - Rancho Cucamonga, CA 91730

　　Contract - 6 months W2

　　Full time

　　Supportive team culture - develop professional and effective working relationships

　　Job Description

　　Under direction from the Service Delivery Manager, IT Specialist I identifies, researches, and resolves routine technical/Help Desk tier 1 & occasionally tier 2 issues. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors issues using applicable systems and tools. Responds to telephone, email, walk-ups, and on-line requests for technical support. Additionally, may coordinate with other teams or departments to resolve user issues. Maintains accurate inventory, assigns wireless devices, and works with 3rd party vendors. Oversees data related projects, administration of IEHP applications, understands data requests, performs technical analysis, ensures timely and accurate completion of data related reporting, and effectively communicates results to the Management team. Possesses a clear understanding of general aspects of the position.

　　Major Functions (Duties and Responsibilities)

　　Responsible for ordering, configuring, and deploying company-wide mobile devices after proper approval and paperwork have been submitted to the help desk.

　　Develop end-user training curriculum and train users on application usage.

　　Analyze and resolve desktop computer, scanner, printer, and miscellaneous peripheral issues.

　　Manage and maintain accurate company-wide inventory of IT related equipment including but not limited to desktop computers, cell phones, scanners, fax machines, printers, laptops, monitors, hotspots, and any item deemed IT related.

　　Responsible for entering, updating, and closing service tickets through the help desk application, providing support at the desktop level, through remote software and at home user locations including but not limited to hardware software and VDI support.

　　Administration of user accounts on mutable application platforms.

　　Thoroughly document inconsistencies/ issues/ concerns for follow-up and /or resolution by the software vendor.

　　Report the status of assigned tasks and / or related problem issues to the application implementation team.

　　Create departmental workflow diagrams as they relate to the application program.

　　Develop policies and procedures related to application configuration, general usage, and maintenance.

　　Responsible for AD administration and integrity of AD information.

　　Responsible for Desktop Patch management scheduling and monthly reporting.

　　Responsible for managing and reporting desktop encryption monthly.

　　Responsible for detailed documentation of all processes to ensure Help Desk are secure and compliant with HIPAA requirements.

　　Responsible for planning and executing updates and new technologies as required to ensure production up-time is maintained.

　　Manage and maintain service delivery application servers, through support calls, renewal of third-party applications, and upgrades as required to ensure proper functionally.

　　Responsible for desktop security through USB and CDDVD monitoring through policy settings.

　　Responsible for monitoring and reporting excessive Citrix Profiles.

　　Responsible for managing SFTP accounts, reporting, and monitoring.

　　Experience Qualifications

　　The following experience may be concurrent: Minimum two (2) years working in an IT support environment while providing user administration and maintaining PC hardware and software.

　　Preferred Experience

　　Experience in Cisco Call Manager preferred. IT Support experience preferably in the medical field.

　　Education Qualifications

　　Associate’s degree from an accredited institution required.

　　In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.

　　Drivers License Required

　　Proficiency with Microsoft Windows operating system, Windows 10, Microsoft Office 2013/2016/2019/Office 365 products: Word, Excel, PowerPoint, and Access.

　　Strong documentation skills and organizational skills. Excellent written and verbal skills required.

　　Why should you choose Experis?

　　Medical, Dental, Vision, 401k

　　Weekly pay with direct deposit

　　Consultant Care support

　　Free Training to upgrade your skills

　　Dedicated Career Partner to help you achieve your career goals

　　Are you Interested?

　　Share this job with friends and family and earn dollars with every successful hire.

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.