Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

　　As a Telephone Triage Registered Nurse, you will be responsible for providing 24/7 healthcare support to our patients. You will be the primary point of contact for patients with a variety of health or illness questions. You will also provide remote nursing care to a variety of patient populations across the life spans including infants, the elderly, patients with behavioral needs and recently discharged hospital patients.

　　Your duties will include but are not limited to:

　　Performing a skilled and thorough nursing assessment, prioritizes patient needs, and refers to the appropriate level of care that will ensure an optimal outcome.

　　Providing comprehensive assessment and utilizing evidence-based guidelines, along with insight of the nursing process, and a proven ability to critically analyze information from the patient and the EMR in the decision-making process.

　　The ideal future caregiver is someone who:

　　Can critically think and problem solve for patients' best interests.

　　Is friendly, reliable, and detail-oriented.

　　Is comfortable and confident when speaking to patients.

　　Provides care with compassion, empathy, and positivity.

　　This is an excellent opportunity for someone who is looking to provide exceptional patient care while working remotely. Cleveland Clinic will assist you by providing tuition reimbursement and cross-training for professional development.

　　At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

　　Experience Required:

　　3 years of experience in med/surg, primary care, peds, ED and/or case management to work PRN

　　The ideal candidate will have telephonic triage experience.

　　Schedule and other notes:

　　This position will be remote after orientation. Because patient care and technical support, you may be required to work in the office as needed and candidates need to live within an hour of Beachwood.

　　Orientation will be completed at Cleveland Clinic Administrative Campus in Beachwood, 2-3 days a week for about 6-8 weeks. Combination of days and evenings hours.

　　Expectation to work 1-2 shifts per week, at least 6 hours a day.

　　Weekends - day or evening, 4 weekend shifts per 6-week projection (either Saturday or Sunday)

　　Weekdays - preferably, evenings

　　Responsibilities:

　　Serves as the primary point of contact for telephone patients with a variety of health or illness questions.

　　Collects subjective data related to the presenting problem and medical history.

　　Utilizes critical thinking and problem solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health related calls.

　　Offers home treatment advice as appropriate. Accesses patient information via EMR.

　　Documents encounter and decision making in EMR in an concise and accurate manner, utilizing the patient's own words as appropriate.

　　Accesses patient information via EMR. Educates patients utilizing principles of active listening.

　　Communicates based on patients level of understanding and comprehension.

　　Recalls knowledge of the teaching principles of health care information to pediatric, adult and geriatric populations.

　　Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions. Conveys to the caller in a 'telecharismatic' manner, that they are the #1 priority.

　　Establishes an immediate therapeutic rapport with callers. Utilize H.E.A.R.T. principles making every effort possible to resolve the problem.

　　Listens, communicates and documents simultaneously and navigates computer programs to assess, process, educate and document all information in a professional manner.

　　Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes.

　　Meets established quality standards, competencies, and educational training and requirements.

　　Pursues opportunities to gain knowledge.

　　Participates in staff meetings, in-services, committees, and continuing education opportunities. Adheres to organizational and departmental policies, procedures, and established best practices.

　　Demonstrates a commitment to patient centered care.

　　Other duties as assigned.

　　Education:

　　Graduate from an accredited school of professional nursing.

　　BSN preferred.

　　Certifications:

　　Current State Registered Nurse (RN) license. Certification in nursing specialty preferred.

　　Basic Life Support (BLS) through American Heart Association (AHA)

　　Complexity of Work:

　　Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

　　Must be able to work in a stressful environment and take appropriate action.

　　Work Experience:

　　Registered Nurse with 3 or more years of experience in a medical-surgical, primary care, pediatric, ED, or case management.

　　Telephone triage experience highly preferred.

　　Expertise in crisis intervention, teaching/coaching, disease management and diagnostic monitoring highly preferred.

　　Skilled at navigating EMR preferably EPIC, MS Word, and prior job experience with typing and computer usage.

　　Working knowledge of PC windows application sufficient to input and retrieve data.

　　Ability to demonstrate computer keyboard skills.

　　Physical Requirements:

　　Ability to sit for long periods of time within a confined space.

　　Requires full range of motion, manual and finger dexterity of eye hand coordination.

　　Requires corrected vision and hearing to a normal range.

　　Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.

　　Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

　　Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

　　Personal Protective Equipment:

　　Follows standard precautions using personal protective equipment as required.Keywords: triage, advice nurse, telehealth, nurse on call

　　Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

　　Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities