Job Description Tech Ops Engineer

　　Location: [Bangalore, India]

　　Format: Work from Office

　　Job Vaccination Requirement: No

　　WHO WE ARE:

　　ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content.

　　WITHIN YOUR TEAM

　　Collaboration with client on various system component and microservices to define CI/CD automation pipeline, target environments , closely work with various teams to have understanding on needed software and provision the same for application hosting on various VMs by working closely with system admin and procurement team, making the environment deployment ready to host the mission critical applications and necessary configuration trimming as well as compliance conflict resolution , Proactively monitor, identify and escalate issues or root causes of systemic issues . Incidence management and root cause analysis. Bringing stakeholders, applications owners, software, infrastructure requirement, processes , development and testing team all together to get the work done.

　　WITHIN YOUR ROLE, YOU WILL:

　　Windows, Linux, and applications troubleshooting

　　Work in different stages of software life cycle like PoC, Development, Testing, UAT and Production environments.

　　AWS cloud core services EC2, IAM, VPC, S3, EKS, ECR and Route53

　　Monitoring of mission critical applications on prod and non-prod environments

　　Engaging with NOC, DevOps team and other stakeholder for troubleshooting on various applications infrastructure monitoring alert

　　Perform Installs, upgrades, and migration of applications

　　Worked with various operating systems, such as Linux, Unix, and Windows.

　　Troubleshoot and debug website issues using developer tools and debugging tools like Fiddler

　　Application & Infrastructure migrations

　　Participate in major incident calls and help identify source of problem

　　Handling incidents/outages/requests on Windows environment via Service Now ticketing tools for all the regions. (APAC, AMER, PARIS & EMEA) (Over 1500 servers).

　　This role is 24*7 support and work from office.

　　WE ARE LOOKING FOR A PROFESSIONAL WHO IS: WE ARE LOOKING FOR A PROFESSIONAL WHO IS:

　　Must have experience with and maintaining the infrastructure on AWS services such as EC2-Instances, AMI, IAM, ELB, EBS, S3, VPC, Certificate manager,

　　Strong database skills, with the expertise to write and update SQL queries

　　Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc.

　　Experienced in supporting Java, especially the JVM components

　　Experienced in Microsoft.NET application hosting and configuration by administering Microsoft Internet Information Services (IIS) Web Server, file transfer setup, SQL Database Server and Windows Operating System

　　Creation, deployment, renewal, and import/export of SSL certificates using AWS certificate manager and importing into IIS.

　　Knowledge on Application three tier architecture and setup all Pre-requisites required for Application deployment like Firewall Port Opening, Load Balancer Configuration, DNS Creation, Internal and SSL Certificate Request and Installation.

　　Experienced in Windows Server Administration tasks on Windows Server 2008 R2, 2012 R2, 2016.2019.

　　Experienced in File transfer protocol FTPs and sFTP creating and configuring FTPs/SSH user for transferring files both internally and externally

　　Execute Disaster Recovery activity on AWS hosted environments

　　Critical alert Monitoring and resolving to ensure service availability in accordance with SLAs

　　Proficient in documentation and creating/maintaining knowledge base articles

　　Experienced in Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment

　　JIRA and ServiceNow expertise for ticketing and project scrum activities

　　Good understanding of ITIL Concepts and Service Management. Extensively worked on Change Management tools like Service Now (SNOW).

　　Have excellent problem solving, time management skills, ability to work independently or as part of a team.

　　Excellent communication skills and very good interpersonal and team building skills

　　Skill and ability to train others on technical and procedural topics

　　WE ARE LOOKING FOR A PROFESSIONAL WHO IS:

　　Excellent Listening Skills – the ability to interpret customer needs based on brief conversations and manage available time and expectations

　　Excellent Communicator - actively adjust presenting and teaching methodologies based on each customer’s needs

　　Self-Motivated – can focus their energy and efforts towards achieving success and proactively solving problems, while continuously increasing skillsets through training as well as self-paced study

　　Organized – able to manage multiple calendars and communication methods to attend all necessary meetings and events consistently and punctually

　　Customer-Oriented - relationship savvy who makes connections with both internal partners and external customers

　　OUR CORE VALUES:

　　We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us! Apply today.

　　YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:

　　Must Have

　　BE/B.Tech or MCA degree

　　Relevant IT experience for at least 3+yrs.

　　ITIL certification & AWS SysOps is mandatory.

　　Windows and Linux OS Administration

　　Knowledge of CI/CD pipelines, Git, Github, Bitbucket, AWS cloud core services EC2, IAM, VPC, S3, EKS, ECR and Route53

　　Pager duty, Site 24/7, Prometheus, Grafana, New Relic monitoring tool

　　JIRA & Confluence

　　Service Now (SNOW) ticketing tool

　　MySQL Administration

　　Candidate should be a part of any one of this team Level 2 support/Customer Support/Application support/AWS cloud administrator/Windows administrator

　　OUR BENEFITS :

　　We offer you an employee bonus based on business success as well as annual salary review

　　Medical insurance starting from Day 1

　　Training and development opportunities

　　Attractive employee referral programme

　　Paid Maternity & paternity leave

　　Employee events, sports, and social clubs

　　Employee Assistance Program (legal, financial, and counselling resources)

　　OUR OFFER:

　　You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

　　At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

　　If you’ve ever wondered what’s within you, there’s no better time to find out.

　　Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.