1307 Walt Whitman (22600), United States of America, Melville, New York

　　Technical Support Specialist

　　Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:

　　Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution

　　Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests

　　Interact with end users via soft phone or chat modules to resolve software and hardware issues

　　Utilize Service Now as the ticketing tool to track and escalate tickets for end users

　　Assist with onboarding of new Agents by training and allow others to shadow

　　Perform other tasks as needed and instructed by your manager

　　Basic Qualifications:

　　High School Diploma, GED or equivalent certification

　　At least 1 year of remote help desk support experience

　　Preferred Qualifications:

　　Associate's Degree in Computer Science, Information Systems, and Engineering

　　ITIL Certification

　　Mac Integration Basics Certificate or at least 1 year of Mac support experience

　　Windows 10 Certificate or at least 1 years of Windows OS support experience

　　2+ years of remote help desk support experience

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

　　New York City (Hybrid On-Site): $71,400 - $81,500 for Principal Coordinator, Support Operations

　　Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

　　Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

　　All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

　　Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly