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Job Description Summary:

The Senior Solutions Advisor will provide advanced technical support in the field for IBM OMEGAMONs portfolio in specific OMEGAMON for Messaging on z/OS and IBM zSystems solutions. Serves as the lab advocate to ensure the customer’s expectations are set correctly related to technical issues on the software. Assists sales in presenting and demonstrating these products and/or solutions to customers and support/drive POCs and POTs as well as providing deployment support and education as needed. The Advisor will represent the customers’ needs to the development team to ensure development roadmaps support clients’ needs.

Essential Duties and Responsibilities :

Set up, configuration and usage of the OMEGAMON for Networks on z/OS, OMEGAMON for Messaging on z/OS and OMEGAMON for Storage on z/OS products

Understand and articulate complex business problem(s) customers are trying to solve for, to identify the right technology to bring forward to the customer

Present and deliver highly technical product training

Interact with lab and product support to research and respond to detailed questions from prospective and current customers

Deliver proof of concept and proof of technologies to customers

Ensure that clients’ needs have been met and that product/solution is fully functioning according to specifications

Share customer feedback to product management in a variety of customer environments

Identify opportunities for additional customer technology enhancements through understanding of mainframe solutions

Deliver services that allow for successful proof of concept and post-sales deployment of OMEGAMON portfolio

Guide client in the set-up and configuration of OMEGAMON mainframe solutions and train customers in administration and use of those products

Convey technical details to technical and non-technical audiences

Act as the product expert for all audience levels with customers and within the lab

Eagerness to expand solution coverage across brands

Ability to support customers in Asia-Pacific (preferably in local language) while working closely with US-based Support Teams

Manage multiple projects simultaneously from start to finish

Handle objectives professionally, answers questions quickly and coherently, deals with challenges assertively and persuasively

Mentors entry-level Solution Advisor team members

Required Qualifications:

Advanced technical knowledge of Rocket-developed IBM OMEGAMON solutions and IBM Storage Management solutions for IBM zSystems in two or more of the following areas:

OMEGAMON for Storage on z/OS installs, configuration, maintenance, usage, concepts of z/OS and subsystems

OMEGAMON for Networks on z/OS installs, configuration, maintenance, usage, concepts of z/OS and subsystems

OMEGAMON for Messaging on z/OS installs, configuration, maintenance, usage and problem analysis of messaging issues and tuning

IBM zSystems Messaging solutions

IBM zSystems Storage solutions

IBM zSystems subsystems and middleware (CICS, IMS, DB2 for z/OS)

Experience in REXX programming

Experience in z/OS Communication Services (TCP/IP and SNA)

Knowledge of JCL and SMP/E and RACF

Proven track record of partnering well across multiple functions and disciplines

Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in the IT industry.

Previous technical software sales experience preferred

12+ years of relevant experience

Proven critical thinking, analytical and troubleshooting skills

Strong interpersonal, relationship management, and communications skills

Time management skills

Self-motivated, and disciplined to work remotely with limited supervision

Strong work ethic and committed to client’s success

Solid communication skills required to keep all internal stakeholders updated on the progress of each opportunity

Attendance at conferences and customer events to promote the technology may be required

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

The base salary range for this role is $111,199.00 - $138,999.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

Healthcare coverage options to fit you (and your family’s) needs

Retirement savings, with matching contributions by Rocket Software

Life and disability coverage

Leadership and skills training opportunities

Two paid work days for off-site training

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.