December 6, 2023

　　Technical Support Representative

　　 Job Title : Technical Support Representative

　　 Location : Pune, India

　　 About This Role:

　　The Technical Support Representative will be responsible for setting up and maintaining electronic reporting of grosses from movie theatres and theatre circuits and respond to requests from exhibition, distribution and internal departments for information regarding grosses data in the system.

　　 What You'll Do:

　　· Ensure theaters are reporting correctly

　　· Vet data provided to customers for accuracy and e nsure that data reported gets posted correctly

　　· Implement tools to make sure data in the system is correct, and to repair that data when necessary.

　　· Ensure that data provided to our customers goes out in a timely and complete fashion

　　· Assist TSRs with difficult and unusual problems

　　 What You'll Need:

　　· Associate degree (AA) and/or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

　　· Must be comfortable at a nix shell or a DOS prompt

　　· Must have a basic understanding of SQL and databases

　　· Must have a basic understanding of networks, networking and Internet protocols (e.g., HTTP, FTP SMTP, etc.)

　　· Must have a good understanding of spreadsheets and spreadsheet software

　　· Must be able to do basic Windows and Windows networking troubleshooting

　　· Must be able to work under pressure and effectively cope with tight deadlines

　　· Must be able to work without supervision

　　· Must have exceptional problem-solving skills and ability to infer solutions to problems based on incomplete information

　　 Shift:

　　The regular hours for this position will be IST hours - typically 2.30pm-1.00am IST working Tuesday, Wednesday, Thursday, Friday. Occasionally, later hours may be required for meetings with teams in other parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required.

　　Benefits:Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee's spouse, up to two children and parents.Pension: Provident Fund: Comscore bears both the employee and employer contribution.Time Off Annual Leave:Comscore offers market competitive annual leave of 25 Annual Leave Days (12 Casual and 13 Privilege), following local guidelines and practices.National Holidays and Festival Holidays: 10 Days.Sick Leave: 12 Days.Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related LeaveChristmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period.Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval.Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors)Access to hundreds of professional e-learning courses, specifically created for ComscoreBe creative: You don't have to follow the norm to be successful - we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success.Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment!The ability to become a truly global employee, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations.This will be a foundational role on our Pune-based Engineering team during a time of exponential growth forComscorein Pune. The candidate for this role will be one of the first Engineering hires in Pune and will work withComscoreteams around the world on work vital to the future ofComscoreand our clients.

　　 About Comscore:

　　At Comscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you.

　　Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

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