Introduction

　　At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

　　Your Role and Responsibilities

　　Deliver technical support services to IBM customers and business partners through problem determination / trouble shooting and root cause analysis skillsBe the voice of the customer and facilitate the resolution of customer issues through coordination of efforts amongst IBM's internal teams (Client Advocates, CloudOps, DevOps, Product Development, Product Management and Sales)Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.Install and maintain virtual servers, software, to replicate customer reported issues.Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.Develop training technical notes and troubleshooting procedures to help customer's support personnel interact properly with software.Create and implement new processes to improve efficiency and customer satisfaction.Customer facing role which includes rotational shifts, a Non-Standard Work Week (Weekly Offs may not be on Saturdays / Sundays).

　　Required Technical and Professional Expertise

　　At least 3 years' experience in Databases e.g., DB2, MS SQL, Oracle At least 1 year experience in web deployment, CGI applications and servlets Ability to work well under pressure Knowledge of Databases, Analytic Applications or web servers. Ability to diagnose and troubleshoot basic technical issues. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal.

　　Preferred Technical and Professional Expertise

　　Previous experience with Cognos TM1, IBM Planning Analytics, or equivalent (e.g., Anaplan, Tagetek) Previous experience with Cognos Analytics (Business Intelligence) or equivalent (Tableau, PowerBI) Experience with OLAP, cubes and data warehousing Application tier technologies Web tier technologies Cloud providers and underlying technologies (e.g., IBM, AWS, Azure, Orchestration software) Network administration Container technologies (e.g., Kubernetes, Docker) Knowledge of accounting or Finance, especially financial budgeting modeling processes Agile methodologies Strong troubleshooting communication skills Demonstrated organization and time management skills Demonstrated verbal and written communication skills Must be self-motivated and disciplined Ability to recognize and prioritize critical tasks independently

　　About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.