Two shifts available: Thursday-Sunday, 4:00pm-2:30am & Wednesday-Saturday 9:00am-7:30pm.

　　Job Purpose or Objective(s): Technical Support Engineer I's job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer I will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resources.

　　Primary Tasks:

　　Applies company policies and procedures to complete routine tasks.

　　Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests, working on problems of limited scope.

　　Follows detailed instructions for defined processes on most work.

　　Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.

　　Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.

　　Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.

　　Contribute to knowledge base articles to aid in problem resolution.

　　Provide fundamental technical support to internal stakeholders escalating work to internal IT teams when necessary.

　　Provide fundamental support to internal IT teams escalating work when necessary.

　　Other duties may be assigned by management.

　　Required Education, Skills, and Experience:

　　MINIMUM

　　High school diploma or equivalent education, relevant certifications.

　　Fundamental experience supporting various operating systems.

　　Fundamental experience supporting desktop and server environments.

　　Fundamental experience creating automation for installations, configuration changes, and system management.

　　Fundamental experience troubleshooting pre-deployment and post-go-live issues.

　　Ability to prioritize and execute tasks in a high-pressure environment.

　　One year of related work experience.

　　About the Choctaw Nation

　　The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

　　Benefits

　　Free gym membership

　　Free access to employee health clinic

　　Free lunch for casino & resort associates

　　Earned wages access once per week

　　Pet insurance

　　Paid vacation / sick time

　　Medical / Dental / Vision

　　401(K) with company match

　　College tuition reimbursement

　　Short-term disability, long-term disability, and family leave

　　Employee assistance program

　　Employee prescription program

　　CNO Paid Life Insurance

　　Teladoc

　　On Site Dental Clinics (Jet Dental)

　　On Site Mammogram Services

　　Free diabetes and hypertension monitoring benefit (Livongo)

　　Accolade- Concierge Benefits Program

　　Wellness Program that equals savings on health insurance cost (Virgin Pulse)

　　Maternity Care Program

　　(Benefits provided by the Choctaw Nation are based on employment classification)

　　CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

　　Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

　　Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

　　Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

　　Job Identification: 6430

　　Job Category: Information Technology

　　Posting Date: 01/19/2024, 6:18 PM

　　Job Schedule: Full time

　　On-Site/Remote: On-Site