Our Company

　　BrightSpring Health Services

　　Overview

　　The Senior Network Engineer is responsible for providing BrightSpring Health technical assistance regarding all network security devices and services within BrightSpring Health’s infrastructure throughout the organization. The incumbent is responsible for engineering, management, design, troubleshooting, configuring, installing, documenting, and sustaining BrightSpring Health’s overall data and security network environment.

　　Responsibilities

　　Interfaces with customers and vendors to ensure standards and security are maintained and integrated into all network connectivity activities

　　Serves as senior support and escalation resource for network outages and network incident remediation within client environments

　　Configures networking gear (e.g., switches, firewalls, routers, WAPs, etc.) in accordance with established standards and client needs

　　Installs, configures, administers, manages, and maintains all routers, switches, firewalls, software, and appliances

　　Installs, configures, administers, manages, and maintains all Networks Switches

　　Engineers, documents, and implements DMZ, LAN, and WAN solutions

　　Monitors systems health, troubleshoots, and coordinates repair with vendors of all systems, appliances, and devices

　　Provides technical support to users in the field

　　Participates in systems acceptance testing and change management processes

　　Reviews system performance with respect to system specification and document variances; produces reports on system availability/status

　　Logs, handles, and closes all problem tickets within HelpDesk portal

　　Enforces enterprise network and security policies

　　Develops operating procedures to support

　　Qualifications

　　Bachelor’s Degree (or equivalent experience) in Computer Sciences, Systems Engineering or related major or equivalent plus five to eight years of relevant experience installing and maintaining infrastructure

　　Experience with complex, high-volume multi-site networking including architecture, advanced diagnostics and switching and routing protocols (minimum 5 years)

　　Proficiency in managing and implementing layer 2 and layer 3 network designs (minimum five years)

　　Proficient with Spanning Tree Protocol, Bridge Protocol Data Units (BPDU) and best practices related to STP configuration

　　Experience with administering, supporting, and troubleshooting VOIP systems

　　Industry certification(s) such as CCNA, CCNP, BCNE, etc.

　　Extensive support experience in a global 24x7 environment

　　A combination of education and less experience may qualify

　　Excellent customer orientation and capability to direct a high volume, high intensity customer support environment

　　Strong logic and reasoning abilities to analyze and react to ITSM solution and Telephony data

　　Excellent verbal, written and presentation skills

　　Proven track record leading call center functions, which includes vendor management and communications across organization

　　Commitment to deadlines and deliverables, with a “customer first” attitude

　　Acute sense for customer service is paramount to the success of this role; must be an outstanding customer service-oriented leader

　　Strong leadership and managerial skills

　　Strong change management skills

　　Strong time management and planning skills required to coordinate and prioritize multiple projects simultaneously while adapting to changes in a fast-paced environment

　　Ability to present ideas and solutions in user-friendly language

　　Highly self-motivated and directed

　　Keen attention to detail

　　Skilled at working within a team-oriented, collaborative environment

　　Strong security awareness and focus; fundamental knowledge of security principles, disaster recovery and backup procedures

　　Ability to work with minimal supervision and handle critical and stressful situations

　　Excellent people skills with good conflict management and conflict resolution skills

　　Strong customer service orientation

　　Proven analytical and problem-solving abilities

　　Ability to effectively prioritize and execute tasks in a high-pressure environment

　　Strong interpersonal and oral communication skills

　　Adept at reading, writing, and interpreting technical documentation and procedure manuals

　　Ability to conduct research into hardware and software issues and products as required

　　About our Line of Business

　　BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .

　　Salary Range

　　USD $120,000.00 - $150,000.00 / Year

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　　ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

　　Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

　　Job LocationsUS-KY-LOUISVILLE

　　ID 2024-134241

　　Line of Business BrightSpring Health Services

　　Position Type Full-Time

　　Pay Min USD $120,000.00/Yr.

　　Pay Max USD $150,000.00/Yr.