Company Description

　　Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

　　Job Description

　　Incident & Problem Management

　　Troubleshoots and accurately diagnoses and/or forwards IT related issues

　　Walks users through the recommended problem-solving steps

　　Service Request Fulfillment

　　Provides software and hardware products as well as workplace equipment following work instructions

　　Fulfills user and access management requests following work instructions

　　Answers and/or forwards technical questions and supports users in all IT technical matters

　　Learns technical change requests implemented by backend teams

　　Asset-, stock- and demand Management

　　Takes care of accurate stock and inventory management Prepares asset demands

　　Executes disposals following work instructions

　　Projects & Improvements

　　Assists onsite with general IT build out tasks

　　Participates in discussions for workplace improvements

　　Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations

　　Collaboration & Learning

　　Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature

　　Reads and understands step-by-step guides and technical work instructions

　　Location: This position will work in the office in Denver. Local candidates only.

　　Qualifications

　　Minimum Qualifications:

　　High school diploma or GED required

　　At least 2 years of experience in desktop technical support.

　　Technical study related to IT

　　Experience with Microsoft Windows desktop operating systems and basic networking principles

　　Experience with Microsoft Office 365

　　Preferred Qualifications:

　　Bachelor’s degree preferred but not required

　　Experience with Microsoft Intune

　　Experience with MAC operating system support is a plus.

　　Additional Information

　　Dynatrace is a market share leader & a 13x magic quadrant leader

　　Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption

　　Dynatrace is trusted by over half of Fortune’s Top 10

　　Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.

　　Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

　　Compensation and rewards

　　The base salary range for this role is $53,000 - $66,000. When determining your salary, we consider your experience, skills, education, and work location.

　　Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.

　　We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

　　All your information will be kept confidential according to EEO guidelines.

　　We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.