Operations Specialist

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　　Job Details

　　Requisition #:

　　193813

　　Location:

　　East Stroudsburg, PA 18301

　　Category:

　　Business Operations

　　Salary:

　　Starting at $20.00 per hour

　　Position Details

　　Position Overview

　　The Operations Specialist is responsible for providing top level customer service to internal and external clients as it relates to branch location’s clinical operational support activities.

　　Essential Job Functions

　　Payroll Activities:

　　Weekly time sheets entries for caregiver staff visits which generates billing

　　Audit weekly payroll reports and make timely payroll adjustments when necessary

　　Process and close payroll each week according to guidelines

　　Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines

　　Prepare and maintain payroll files

　　Review and audit weekly net profit reports and communicate discrepancies to management in a timely manner

　　Be primary point of contact for location caregiver payroll inquiries

　　Establish an open line of communication and positive relationship with the Corporate Payroll department

　　Personnel Activities:

　　Assist with caregiver onboarding activities; may be asked to assist with recruiting activities

　　Ensuring all caregiver personnel files are secure, accurate and complete

　　Verification and maintenance of caregiver credentials (licenses and certifications)

　　Creating and providing monthly evaluation and skills report to Director(s)

　　Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities

　　Coordinate with People Services on all unemployment claims

　　Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

　　Caregiver Coordination Activities:

　　Establish and maintain an orientation schedule for caregiver staff

　　Maintain accurate and up to date contact list of all active caregivers, including mailing log

　　Review and confirm weekly schedules according to branch location guidelines

　　Mail monthly schedule to patient’s home each month according to branch location guidelines

　　Office Support Activities:

　　Scanning and/or filing of documentation and records

　　Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member

　　Mail distribution to appropriate staff member or department

　　Process invoices according to branch location guidelines

　　Office supply orders

　　Preform special projects as needed

　　Requirements

　　High school diploma or GED

　　Proficient typing skills

　　Proficient Microsoft Office skills

　　Preferences

　　Payroll and/or human resources experience

　　Private duty, home care or health care company experience

　　Advanced Microsoft Excel skills

　　Two (2) years general office experience

　　Other Skills/Abilities

　　Must maintain company and employee confidentiality at all times

　　Must maintain professional boundaries at all times

　　Ability to remain calm and professional in stressful situations

　　Attention to detail

　　Time Management

　　Effective problem-solving and conflict resolution

　　Excellent organization and communication skills

　　Physical Demands

　　Must be able to speak, write, read, and understand English

　　Occasional lifting, carrying, pushing, and pulling of up to 25 pounds

　　Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

　　Must be able to sit and climb stairs

　　Must have visual and hearing acuity

　　Environment

　　Performs duties in an office environment with occasional field visits during agency operating hours

　　Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

　　Other Duties

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

　　Vaccination Requirements

　　As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

　　As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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