Job Description

　　Preferred background and experiences:

　　5+ years experience supporting marketing automation products and/or providing technical advisory/account management services

　　Minimum 1 year of Eloqua or Responsys experience preferred or comparable Marketing Automation software - Marketo, HubSpot

　　Experience with cloud-based/SaaS solution offerings - preferably in the area of marketing automation

　　Demonstrated experience working with the executive level in client environments

　　Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, and marketing experts

　　Working knowledge of the following business areas:

　　Marketing Automation

　　Service Cloud/Social Networks

　　Call Center/Customer Service

　　Business Analytics

　　Sales Force Automation

　　Strong Analytical capabilities

　　Ability to lead cross functional business and technical teams to provide timely issue resolution

　　Ability to create and sell business cases to internal and client audiences

　　Excellent organization, project management, time management, and communication skills

　　Willingness to 'roll up one's sleeves' and assist wherever needed

　　Team player who will work within the company to continue improving the way Oracle serves its clients

　　Ability to travel up to 10% of the time

　　Bachelors degree or equivalent experience in computer science, business, or related field (Masters preferred)

　　Responsibilities

　　Develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the contracted engagement. Work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools. Identify and submit delivery leads for new opportunities. Job duties are varied and complex utilizing independent judgment. May have project lead role.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer