Minimum qualifications:

　　Experience in account management, client service, or management consulting.Experience working with Google Workspace products as an administrator/architect.

　　Technical experience in two or more of the following areas: data center infrastructure, operating systems, networking, security, system administration, or service management.

　　Ability to communicate in English fluently.

　　Preferred qualifications: Master's degree in a management, technical, or engineering field with customer-facing experience.

　　Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.

　　Experience in application/workload migration to public cloud providers.

　　Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.

　　Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

　　Excellent communication, presentation, problem-solving, and management skills.

　　About the job

　　Our Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

　　As a Technical Account Manager (TAM) for Google Workspace, you will draw on your customer-facing skills and technical acumen to help customers successfully adopt Google Workspace portfolio products.

　　You will play a critical part in your day to day work driving success at our most critical customers.

　　You will lead the successful adoption of Google Workspace at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. As a Workspace TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate at all levels of the organization.

　　Travel (domestically and internationally) approximately 20% of the time.

　　Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

　　Responsibilities

　　Accelerate customer adoption of Google Workspace by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.

　　Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.

　　Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.

　　Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.

　　Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale.