Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　Position Overview: As a Partner Engagement Manager, you will be a crucial link between our company and local customers and partners. Your role encompasses the negotiation of customer and partner agreements, proactive engagement with key stakeholders, coordination of releases and upgrades, management of software development kits (SDKs) and APIs , and oversight of sales and reseller activities. Your success will contribute directly to the growth of successful partnerships, enhanced customer satisfaction, and the seamless deployment of our solution with specific focus on CCaaS and CPaaS.

　　Key Responsibilities:

　　Draft, review, and negotiate customer agreements and partner contracts, ensuring legal compliance.Collaborate with legal and business development teams for effective contract negotiations.Proactively engage with local customers, partners, and stakeholders to build and maintain strong relationships.Identify opportunities for growth within existing partnerships and enhance overall engagement.Work with cross-functional teams, including product development and engineering, to coordinate releases and upgrades.Communicate product changes, enhancements, and updates to customers and partners in a clear and timely manner.Oversee the distribution and management of APIs / Products releases to partners and developers.Provide technical support and documentation to ensure successful API integration.Collaborate with sales and reseller teams to drive revenue growth and achieve sales targets.Provide training and resources to enable sales and reseller partners for success.Serve as a point of contact for escalations, working closely with internal teams for issue resolution.Ensure transparent and timely communication with stakeholders during escalation processes.

　　Qualifications:

　　Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.Proven experience in partner engagement, account management, or business development within the CPaaS industry.Strong understanding of contractual agreements and negotiation processes.Excellent communication, interpersonal, and relationship-building skills.Ability to manage and prioritize multiple tasks in a fast-paced environment.

　　Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.10 years of partnership and sales experience, with a background in building and managing partnerships.Access to an existing partner ecosystem and the ability to leverage connections for business growth.Strong account and relationship management skills, including conflict resolution and collaboration.Experience in the Contact Center as a Service (CCaaS) industry is advantageous.Excellent written and oral communication skills for effective stakeholder communication.

　　Why You'll Love Sprinklr:

　　We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

　　For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this form.

　　Compensation Range

　　$100,000 - $133,000 - $166,000

　　The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan and/or equity plan, depending on role.

　　US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.