There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

　　Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

　　From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

　　Summary

　　The Team Member Relations (TMR) Specialist II is key member of the People & Culture team whose primary responsibility is effectively leading the investigatory process for sensitive and complex team member matters including those that come through the OpenTalk (whistleblower) hotline. This individual partners with the field operations leadership, legal department and senior People & Culture leadership to effectively investigate, document, and recommend decisions in the resolution of team member relations issues. They provide input and guidance to internal customers regarding interpretation of more complex federal, state and local laws and TA policies and procedures.

　　The TMR Specialist ensures completion of thorough and timely investigation documentation, correspondence generation, record keeping, and file maintenance for sensitive Team Member investigations. They ensure that all team member relation actions are administered in accordance with federal, state and local regulations and TA policy. They provide guidance and support to TMR Specialist I when needed and identify/facilitate process improvements for employment related matters that surface during investigations.

　　Duties and Responsibilities

　　Regularly assigned employment-related matters that require investigation. Manages the investigatory process, from assignment to completion. Provides thoughtful recommendations based on outcome of investigation. Provides support and contact for the management team and team members alike throughout the investigatory process.

　　Responsible for investigating OpenTalk hotline concerns within their assigned region, which includes appropriate communication with the caller and other participants in the investigation. Prepares investigation summaries.

　　Lead contact for the Legal department on assigned investigations and responsible for completing executive narratives

　　May advise TMR Specialist I on entry and mid-level employment questions and concerns.

　　Updates investigation tracker and provides metrics to TMR and field leadership

　　Oversees Team Member Relations Tracker system and assists as needed

　　Ensures field compliance with all P&C policies and procedures

　　Collaborates with TMR Specialist I on their intake processes, strategies, and workflow

　　Key thought partner to TMR leadership for the enhancement of TMR processes and customer service

　　Assists the investigation and resolution of federal and state agency inquiries and audits including EEOC and Department of Labor

　　Assists Senior TMR Specialist to investigate and respond to formal grievances filed by current or former team members and assists in representing the company in Arbitration proceedings

　　Provides assistance and training to management or team members regarding compliance with federal, state, and local regulations

　　Identifies training opportunities and supports training as appropriate

　　Creates and maintains TMR Department SOPs

　　Utilizes MS Excel, MS Word and MS Power Point software to create letters, memos, labels and reports for various projects

　　Attends classes/seminars to keep current with legislation and best practices in HR

　　Qualifications

　　Bachelor’s degree or equivalent work experience in Human Resources or related field preferred

　　5+ years Human Resource experience in position(s) that were responsible for investigations

　　Strong verbal/written communication abilities, interpersonal skills and a strong attention to detail

　　Strong skills in Microsoft Office, including Excel, required

　　Critical thinking skills to interpret information and accurately

　　Ability to manage multiple complex assignments

　　Detail oriented with problem solving skills

　　Able to successfully manage multiple concurrent tasks to meet deliverables as well as routinely prioritize among major initiatives and operational tasks

　　Pro-active, and able to work using own initiative and without close supervision

　　Able to work collaboratively across departments and businesses results oriented with concern for quality

　　Must be able to maintain confidential employee records

　　Demonstrated ability to work in high-volume and fast paced environment

　　With us, you’ll enjoy:

　　Competitive wages and annual bonus opportunity

　　Medical, dental, vision and life insurance

　　401(k) with a company match

　　Paid vacation and holidays

　　Tuition reimbursement

　　A wide variety of discounts on technology, travel, food and fuel

　　Opportunity for growth and advancement with company paid training

　　Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office

　　Pay Range

　　$0.00 - 0.00 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

　　Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

　　Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at [email protected] . In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

　　Working Conditions / Physical Requirements

　　In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

　　Disclaimer

　　This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.