Job Number 24094125

Job Category Rooms Guest Services Operations

Location The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

At the historical St. Regis Rome we are casting for a Butler Valet, temporary seasonal contract.

Reporting to the Executive Butler, the Butler Valet will be part of a team of high-level professionals focused on providing an exquisite stay to our guests.

ABOUT US

Introduced to Rome society in 1894, the architecturally iconic St. Regis Rome is located in one of the city’s most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.

POSITION SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Butler Valet isn’t just about moving items from one place to another. Instead, we want to build an experience that is memorable and bespoke – and each Butler position contributes to making that possible for our Guests. At our hotels, Butler Valets work across departments to ensure that guests and talent have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to Housekeeping, Engineering, the Front Office, or other areas that fulfill butler services, our Butler Valets move about their space to get the job done. They are critical to ensure a flawless guest experience.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler Valet’s success is rooted in a deep passion for service, uncompromising standards, strong coordination, and impeccable interpersonal skills.

You will also be expected to create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.

CRITICAL TASKS

Guest Relations

▪ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

▪ Address guests' service needs in a professional, positive, and timely manner, consistent with company policy.

▪ Engage guests in conversation regarding their stay, property services, and area attractions/offering.

▪ Maintain a high level of privacy and confidentiality on behalf of guests when possible.

▪ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

▪ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.

▪ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

▪ Assist other employees to ensure proper coverage and prompt guest service.

Butler Services

▪ Place requested items to personalize the stay in guest rooms as directed by the Executive Butler or Butlers.

▪ For assigned guests, meet guests at check-in and escort them to their rooms. Complete the rooming process to explain the features of the hotel and of the room. This may include wardrobe facilities, unpacking/packing service, garment pressing or laundry, Butler Service Desk, e-Butler, occasion planning and other signature services.

▪ If requested by guests, complete packing and unpacking activities under the supervision of the Executive Butler or Butlers.

▪ Pick up and deliver items to guest rooms as needed. This may include garments for pressing or laundering.

▪ Provide beverage service to guests. Complete the setup and breakdown of beverage service, including cleaning the room and returning equipment to its proper location.

▪ Upon departure, thank guests with genuine appreciation and complete departure rituals.

Closing

▪ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Safety and Security

▪ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

▪ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

▪ Follow company and department safety and security policies and procedures to produce a clean, safe, and secure environment.

▪ Maintain awareness of undesirable persons on property premises.

▪ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

▪ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

▪ Protect the privacy and security of guests and coworkers.

▪ Maintain confidentiality of proprietary materials and information.

▪ Verify that uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

▪ Follow company and department policies and procedures.

▪ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

▪ Perform other reasonable job duties as requested by Supervisors.

Communication

▪ Speak to guests and co-workers using clear, appropriate and professional language.

▪ Talk with and listen to other employees to effectively exchange information.

▪ Test communications equipment to verify they work properly.

▪ Exchange information with other employees using company provided electronic devices (e.g., earpieces, mobile devices, two-way radios, email).

Working with Others

▪ Support all co-workers and treat them with dignity and respect.

▪ Develop and maintain positive and productive working relationships with other employees and departments.

▪ Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

▪ Comply with quality assurance expectations and standards.

Physical Tasks

▪ Read and visually verify information in a variety of formats (e.g., small print).

▪ Visually inspect tools, equipment, or machines (e.g., to identity defects).

▪ Stand, sit, or walk for an extended period of time or for an entire work shift.

▪ Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

▪ Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps.

▪ Reach overhead and below the knees, including bending, twisting, pulling, and stopping.

CRITICAL COMPETENCIES

Analytical Skills

▪ Learning

▪ Problem Solving

▪ Decision-Making

Interpersonal Skills

▪ Customer Service Orientation

▪ Diversity Relations

▪ Interpersonal Skills

▪ Team Work

Communications

▪ English and Italian Language Proficiency

▪ Communication

▪ Listening

Personal Attributes

▪ Presentation

▪ Positive Demeanor

▪ Integrity

▪ Dependability

▪ Stress Tolerance

▪ Adaptability/Flexibility

Organization

▪ Detail Orientation

▪ Multi-Tasking

▪ Time Management

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

No related work experience is required

Supervisory Experience

No supervisory experience is required

What we offer

Professional career progression at international level in Marriott International hotels.

Discounts on hotel rooms, gift shop items, food and beverage across the company.

Learning and development opportunities online, on the job and in class.

Charity events, Wellbeing activities through the TakeCare program.

Experienced management motivated and engaging colleagues

Canteen service and uniform

Connect your passions with a rewarding opportunity

You’re a hospitality enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options.

No matter your path, we’ll make sure you feel right at home.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.