Overview

　　Talent is the top priority for businesses across all industries as we are in a worldwide talent shortage. The talent landscape is shifting. Today’s workers have different motivations for career decisions and ever-changing expectations for their full-time or part-time employer. Specifically, the Team Member Experience sub-department within Marketing works to inspire and equip Franchise Operators with offering an elevated Applicant and Team Member Experience.

　　In this role, you are entrusted with building a partnership with field facing Staff and Area Support Teams. The partnership will equip field facing Staff on the available optional tools and new capabilities available to Operators as helpful resources. These partnerships will be strengthened by cross-travel and intentional collaboration at the Support Center. As a subject matter talent expert you will partner across your assigned region internally and externally to support collective efforts in successfully navigating this talent challenge. In addition to the Area Support Teams, you will also provide internal stakeholders with key information on our sub-department efforts. Below is a list of some of, but not all the topics you will be expected to know:

　　Talent Approach Framework

　　Applicant Tracking System

　　Education Assistance

　　Appearance and Apparel

　　Appreciation & Wellness

　　Value Propositions and Investment Mindset

　　Analytics and Insights

　　Employer Branding

　　Talent Director Program

　　Technology Enhancements

　　Team Member Engagement Survey

　　Human Resource Information Systems

　　Team Member Journey Map

　　Complexity Reduction Opportunities

　　As a Liaison of this work, you will be partnering closely with Leaders throughout the Support Center (inclusive of Field Operations, Legal and Marketing, etc.). The ideal candidate will be well versed in leadership, talent, strategy and influence.

　　Additionally, this role will adhere to strong boundaries that honors the franchise agreement in which local Operators uniquely own their talent strategy. An optional third-party consulting resource will be established available to Operators to support them in their talent journey.

　　Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　Responsibilities

　　Establish strong trusted specialist relationship with Regional Director, Area Support Teams, field-facing Staff, and other internal stakeholders

　　Deliver best-in-class Liaison services at the market level that strengthens the franchised Operator agreement

　　Enhance Area Support Team members' ability to have meaningful talent conversations that adhere to the boundaries of the franchise agreement

　　Externally at the local level, you will refer franchised Operators who desire assistance at the restaurant level to your team's independently, vetted national network of 3rd party talent consultants

　　Partner closely with Legal to ensure alignment with strengthening the franchise Operator agreement

　　Sit on Regional and Area Support Teams providing the leadership voice within the Team Member space

　　Stay current on new and emerging relevant TMX offerings via conferences, benchmarking, etc.

　　Minimum Qualifications

　　Bachelor's Degree; preferably in Business Administration, Human Capital, or Marketing

　　8 years of relevant experience

　　2 years of full-time consulting experience and/or 2 years' experience consulting to hourly workforce

　　Passion for strengthening franchised operator agreement

　　Expert knowledge of Microsoft Office Suite and other leading productivity tools

　　High EQ and Empathy

　　Track record of leveraging positive influence to drive results

　　Continuous improvement and innovative mindset

　　High workload capacity

　　Strong follow-through and adaptability to changing circumstances

　　Track record of building collaborative partnerships

　　Superior presentation and communication skills

　　Excellent listening and overall interpersonal skills

　　Creative self-starter

　　Passion for restaurant and talent leadership

　　Preferred Qualifications

　　Master's Degree; Business Administration, Human Capital, Leadership and/or Law

　　Experience with Human Capital Consulting

　　Experience with Franchise Models

　　Field Experience: Consulting, restaurant or retail team member, Chick-fil-A Restaurant experience

　　Minimum Years of Experience

　　8

　　Travel Requirements

　　60%

　　Required Level of Education

　　Bachelor's Degree

　　Preferred Level of Education

　　Masters Degree

　　Major/Concentration

　　Preferred: Business Administration, Human Capitol, or Marketing

　　Requisition ID2024-16149

　　Job FunctionMarketing

　　Position TypeExperienced Professionals

　　Posting Location : LocationUS-GA-Atlanta