Description

　　Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.

　　Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.

　　As Team Manager, you will be responsible to :

　　• Manage & monitor performance on job or queue adherence, volume, and quality

　　• Support hiring and training of new Associates

　　• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

　　• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

　　• Track quality and utilization metrics

　　• Provide regular, formal & informal feedback to direct reports

　　• Identify and help implement process-related improvement using methodologies s

　　• Communicate effectively

　　Key job responsibilities

　　As Team Manager, you will be responsible for :

　　• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality

　　• Support hiring and training of new Associates

　　• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

　　• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

　　• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies

　　• Track quality and utilization metrics

　　• File and track tickets, following up on blocks to productivity

　　• Provide regular, formal & informal feedback to direct reports

　　• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

　　• Communicate effectively

　　A day in the life

　　As Team Manager, you will be responsible to :

　　• Manage & monitor performance on job or queue adherence, volume, and quality

　　• Support hiring and training of new Associates

　　• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

　　• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

　　• Track quality and utilization metrics

　　• Provide regular, formal & informal feedback to direct reports

　　• Identify and help implement process-related improvement using methodologies s

　　• Communicate effectively

　　We are open to hiring candidates to work out of one of the following locations:

　　Chennai, TN, IND

　　Basic Qualifications

　　Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure progress against key performance indicators • Overall 7-8 yrs of work experience out of which, at least 3 yrs should have been in a team management role • Must have driven process improvements in the current role

　　Preferred Qualifications

　　• Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology