Job Description

　　Job Title: Team Lead, HR Services

　　Reports To: Manager, HR Services

　　Oracle’s HR Services team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people data and build project management capability across HR. Our work also ensures Oracle remains protected and compliant. We strive to provide employees the resources and support they need during the most important moments in their careers.

　　Job Summary: This role will be responsible for processing and handling complex, confidential, and time sensitive human resources related data. It will also be looking for problem trends, and seek opportunities for process improvement. Additionally, will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, project management, and customer service. There will also be an opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services. Essential Duties of the Position

　　Work as a key member in JAPAC HR Services.

　　Work with other regional process counterparts, partners, stakeholders, Country HRs, Business HRs, HR Privacy & Security, and Audit teams.

　　Handle minimum two processes of employee lifecycle for 19 countries in JAPAC.

　　Be the first point of contact for Oracle Employees pertaining to operations support, including but not limited to pre/onboarding, employment letters, personal and employment data changes in Oracle HCM, exit pack, HR systems and tools.

　　Analyze data on given processes to produce trends and identify / plan improvement areas.

　　Support in implementing process efficiencies and improvements. Identify and promote best practices.

　　Contribute or lead projects that will improve customer experience, processes and systems in the global HR Organization by partnering with cross regional and functional teams.

　　Act as Process Owner and Queue manager for assigned processes.

　　Handle requests in Oracle Service Cloud ticketing system and meet the Service Level Agreement.

　　Designs, develops, and maintains reports and analytical tools for the BU

　　Uses current knowledge of business and technology to recommend systems and process improvements

　　Performs ongoing monitoring and refinement of reports and analytical solutions

　　Partners with architecture and solution delivery teams to enable reports that have long-term value

　　Closely work with Enterprise Analytics team to stay up-to-date with enterprise guidelines and standards

　　Critically evaluates information gathered from multiple sources, reconcile and identify gaps, uncover unmet business needs and work with data engineering, solution architect to create a finished solution

　　• Respond accurately, professionally, and timely to all requests.

　　• Ensure knowledge has been captured, organized, and shared timely.

　　• Build and maintain effective relationships with stakeholders.

　　• Make improvements and adjustments to optimize operational excellence and customer experience.

　　Ensure data privacy and Oracle data standards.

　　Partner with management and key stakeholders to process complex, confidential, time sensitive data

　　Make recommendations, participate in UAT testing, implement systems and process improvements

　　Contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work

　　Work on problems of moderate scope where analysis of situations require a review of a variety of factors

　　Exercise judgment within defined procedures and practices to determine appropriate action

　　Develop professional expertise, and apply company policies and procedures to resolve a variety of issues

　　Assist others using your own expertise

　　Perform additional related tasks and duties as needed

　　Key Values

　　Integrity

　　Mutual respect

　　Teamwork

　　Communication

　　Innovation

　　Customer satisfaction

　　Quality

　　Fairness

　　Compliance

　　Ethics

　　Job Requirements:

　　Process improvement, training, communication and project management skills

　　Excellent problem solving, critical thinking, and analytical skills

　　Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications

　　High attention to detail and the patience to pursue data anomalies

　　Strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner

　　Passionate about trouble shooting data issues to identify strategic solutions

　　Believe that no jobs are too big; no problems are too complex

　　Communicate effectively – directly and succinctly – across cubicles, organizational boundaries and cultures

　　Volunteer for new experiences, learning opportunities and to help others

　　Contribute and may lead process improvement ideas and innovation

　　At least 7+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are primary functions of your role

　　Bachelor’s degree or equivalent practical experience

　　Preferred Qualifications:

　　Experience using Oracle HCM, HRMS, RightNow, Confluence, and Oracle Recruiting

　　Lean Six Sigma knowledge

　　CAPM or other project management certification

　　Responsibilities

　　Job Requirements:

　　Process improvement, training, communication and project management skills

　　Excellent problem solving, critical thinking, and analytical skills

　　Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications

　　High attention to detail and the patience to pursue data anomalies

　　Strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner

　　Passionate about trouble shooting data issues to identify strategic solutions

　　Believe that no jobs are too big; no problems are too complex

　　Communicate effectively – directly and succinctly – across cubicles, organizational boundaries and cultures

　　Volunteer for new experiences, learning opportunities and to help others

　　Contribute and may lead process improvement ideas and innovation

　　At least 7+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are primary functions of your role

　　Bachelor’s degree or equivalent practical experience

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer