The Opportunity

　　Delaware North Gaming is hiring a Table Games Shift Manager to join our team at Southland Casino in West Memphis, Arkansas. As a Table Games Shift Manager, you will manage Table Games team members, Table Games pit boss, floor and box supervisors. The Shift Manager will also oversee and supervise the successful operation of the table games area within Southland Casino, ensuring maximum game protection while ensuring all rules and regulations are being followed.

　　Pay

　　Minimum – Anticipated Maximum Base Salary: $68300 - $92200 / year

　　In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

　　Benefits

　　At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

　　Medical, dental, and vision insurance

　　401(k) with up to 4% company match

　　Annual performance bonus based on level, as well as individual, company, and location performance

　　Paid vacation days and holidays

　　Paid parental bonding leave

　　Tuition and/or professional certification reimbursement

　　Generous friends-and-family discounts at many of our hotels and resorts

　　Responsibilities

　　Analyze customer play, cheating, scams, counters, and unusual or suspicious variations of play; oversee fills, player ratings, and rundowns.

　　Maintain knowledge all table games rules; review, on a periodic basis, the table games and card games floor layouts and playing rules to determine the need for any changes to increase profit and provide process improvement.

　　Maintain awareness of all pit activity at all times, including the Poker Room; manage all pit operations on a day-to-day basis.

　　Develop and implement pit policies and procedures to improve security, efficiency, asset protection, and guest service.

　　Provide reports providing written explanations for unusual table games statistical fluctuations in hold and win percentages and poker rake fluctuations.

　　Qualifications

　　Minimum of five years of gaming industry experience and at least three years of management experience is required.

　　Thorough knowledge of Table Games policies and procedures.

　　Basic math and computer skills including MS Office, Word, Excel, and Outlook.

　　Good leadership abilities with the ability to defuse guest situations, manage stress and make decisions under pressure.

　　Ability to work weekends, holidays, and evening hours as business demands.

　　No degree required.

　　Shift Details

　　Day shift

　　Evening shift

　　Holidays

　　Overtime as needed

　　Overnight

　　Who We Are

　　Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

　　At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

　　Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.