T he Treatment and Learning Centers, Inc. (TLC) in Rockville, MD is seeking a Systems Support Specialist, a tech-savvy professional passionate about providing exceptional technical assistance and maintaining robust IT systems.

　　Apply now to join TLC's team!

　　Key Responsibilities:

　　Frontline technical support for hardware, software, and network issues via phone, email, in-person, and remote channels

　　Swift diagnosis and resolution of technical problems across various IT equipment

　　Maintenance of hardware, software, and user account management adhering to organizational policies

　　Facilitating system upgrades, backups, and data recovery planning for optimal performance

　　Aid in software system development through troubleshooting and basic programming tasks

　　Documentation creation for independent issue resolution and conducting user training sessions

　　Remote support ensuring seamless IT access for users and offices

　　Collaborating with IT and cybersecurity professionals on complex projects

　　Requirements:

　　Proficiency in technical troubleshooting across hardware and software domains

　　Experience with user account management, Microsoft 365, SharePoint, and system maintenance

　　Knowledge of data backup strategies, security protocols, and antivirus solutions

　　Strong communication skills and ability to train users on IT systems and security practices

　　Inventory management skills and collaboration capabilities with external vendors

　　2-3 years of professional experience working in a user support role

　　As a condition of employment, all new hires are required to have received at least the first dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine. New hires must receive any additional vaccine doses in the appropriate timeframes to be considered fully vaccinated and submit weekly test results until they are fully vaccinated. Requests for religious or medical exemptions will be reviewed and evaluated on a case-by-case basis.