Job Description

　　Desirable technical skills: Any additional technology below can be considered.

　　In depth Knowledge of Oracle WebLogic administration and maintenance

　　Understanding of Oracle OEM

　　FMW Middleware administration

　　Deep understanding in shell scripting

　　Knowledge in OIAM suite (OAM, OID, OVD, OIM) is an added advantage

　　Knowledge in OEM, EBS. EPM Systems (Hyperion), Siebel would be an advantage

　　Solid grasp in OHS, Tomcat, Apache.

　　Solid grasp in OCI/IAAS.

　　Responsibilities

　　To handle and resolve Service Requests/Incidents logged by customers (internal and external) on Oracle WebLogic/Middleware products and either in EBS, PeopleSoft or JD Edwards and give to proactive support activities according to product support strategy and model like upgrade, one off/CPU patching etc.

　　Owning and resolving problems and handling customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standards

　　Working towards, accepting and giving to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

　　Build a RCA document after analyzing/fixing the issues

　　Giving to Knowledge Management content creation and maintenance

　　Operating within Oracle business processes and procedures

　　Respond and resolve customer issues within Key Performance Indicator targets

　　Maintaining product expertise within the team

　　Designing and maintaining expertise around Middleware products like WebLogic, SOA and general applications support issues

　　Maintain an up-to-date and in-depth knowledge of new Oracle Middleware products released in the market for supported product

　　As a member of the Support organization, your goal is to deliver post-sales support and technical solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and seek for our Electronic Support Services. A main point of contact for customers, you are authorized for facilitating customer relationships with Support and providing technical advice and assistance to internal Oracle employees on diverse customer situations and called out issues.

　　As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer happiness. A main focus is to build/apply automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are encouraged to be a guide member - SME of the technical problem solving/problem avoidance team, routinely sought after to address very sophisticated, critical customer issues. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of sophisticated technical/business skills in area of specialization.

　　Diversity and Inclusion:

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions.

　　That’s why we’re committed to crafting a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer