Job Description

　　Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.

　　As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.

　　NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

　　The Support training team is responsible for new hire enablement which begins with NetSuite Foundations, Operations, Product/Vertical-Specific In-Depth Training and Buddy-Up, and Training Performance evaluations. Likewise, the team spearheads activities related to ongoing trainings and New Feature Trainings (NFTs) during releases, either by creating training modules or by collaborating with Support Operations for the development of these courses.

　　Ideal Candidate:

　　Excellent people skills with the ability to work in a global, team environment

　　One year prior working experience with Oracle NetSuite products (or at least two years related experience without Oracle NetSuite products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

　　Prior training experience preferred

　　Strong team player with the ability to organize, prioritize, and manage responsibilities simultaneously

　　Outstanding communication skills; presentation, written, verbal, listening, and influencing

　　Bachelor’s degree or recognized equivalency or achievement of recognized professional level

　　Completes own role largely independently within defined policies and procedures

　　Responsibilities

　　As a Support Training Specialist, you will help oversee onboarding of new technical support employees, including facilitating orientations, training delivery and performance evaluations. Some key responsibilities of the role include:

　　Facilitate ERP or Technical NetSuite product training for new and existing employees

　　Conduct regular coaching sessions and provide feedback for performance evaluation reviews

　　Plan and manage operations training schedule which requires close coordination with key process owners

　　Maintenance of resources and tools primarily essential for daily instructor activities. This includes regular reviews of training roadmap, syllabus, decks and checkpoint exams.

　　Design and develop learning courses relative to product development and business needs

　　Work effectively with Vertical Leads, SMEs, PSE and WFM for New Feature Training reviews

　　Participate in the SME Program

　　Support initiatives and upskilling efforts for similar enablement programs

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer