Description

　　Do you have a passion for Automotive?

　　Do you want to challenge the status quo of the in-car experience?

　　Do you want to take on very ambiguous problems?

　　If you answered yes to these questions, we have a dream job for you.

　　As a support engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, PI and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes.

　　Key job responsibilities

　　At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.

　　Propose improvements to our existing processes in order to improve the team’s speed, quality and efficiency.

　　Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.

　　An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.

　　A day in the life

　　This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:

　　Provide first level of support for handling Jiras, tickets, operational issues from production services

　　Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.

　　Work on maintenance driven coding projects, primarily in Python

　　Read and understand scripts and make code fixes to resolve issues

　　Develop tools and automate manual operational tasks and easy maintenance of our services.

　　Build monitoring metrics dashboard, and report system health and support status metrics.

　　Work with remote teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set

　　About the team

　　We are passionate about Automotive features and products, customer experience, digital and voice enhancements, and most importantly eager to resolve very ambiguous problems on behalf of customers

　　We are open to hiring candidates to work out of one of the following locations:

　　Bangalore, KA, IND

　　Basic Qualifications

　　4+ years of software development, or 4+ years of technical support experience

　　Experience scripting in modern program languages

　　Experience troubleshooting and debugging technical systems

　　Experience in agile/scrum or related collaborative workflow

　　Experience troubleshooting and documenting findings

　　Preferred Qualifications

　　Knowledge of distributed applications/enterprise applications

　　Knowledge of UNIX/Linux operating system

　　Experience analyzing and troubleshooting RESTful web API calls