Job Title: Support Engineer 3

　　Location: Remote - daytime PST or MTN hours

　　Pay Range: $31.50 - 37.50/hr

　　This position requires 5-7 years of experience.

　　Summary:

　　The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

　　Job Responsibilities:

　　• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

　　• May install software or perform hardware testing remotely

　　• Enter commands and observe system functioning to verify correct operations and detect errors

　　• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

　　• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

　　Qualifications:

　　• Proven work experience as a Microsoft Teams Administrator, Specialist, or similar role.

　　• In-depth knowledge of Microsoft Teams features, functionalities, and best practices.

　　• Familiarity with Microsoft 365 and SharePoint integration with Teams.

　　• Strong understanding of Office 365 applications, including Exchange Online, OneDrive, and SharePoint Online.

　　• Experience with PowerShell scripting for Microsoft Teams automation and management.

　　• Proficient understanding of Microsoft Teams' calling capabilities, including Calling Plans, Direct Routing, and Audio Conferencing.

　　• Strong knowledge of VoIP protocols, SIP trunking, and PSTN connectivity.

　　• Experience in troubleshooting and resolving call quality and connectivity issues.

　　• Associate's degree in computer related field or equivalent training required

　　• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

　　• Basic ability to work independently and manage ones time

　　• Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software

　　Benefits

　　Paid Time Off

　　Health, Vision, Life, Dental

　　401k + Match

　　Weekly Pay

　　If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

　　About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

　　ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.