Contract position to support customer needs (3-6 month contract)

　　Location -

　　Chanhassen

　　Shift -

　　Schedule can very but must be flexible from 5am - 5pm

　　Pay -

　　$20-$22

　　Description:

　　The Support Desk Analyst will work as a support system for on-site field technicians and be a liaison for the DSI Deployment team. This position requires flexibility to change and adaptability to new responsibilities based on Company needs, client requests, changes in project requirements, and other project needs.

　　Essential Job Responsibilities:

　　• Assists with new project support including pilots as budgeted, project specific needs, troubleshooting guides; trains new Support Desk team members and assists with scheduling needs as appropriate.

　　• Ensure DSO check in/out, visit status and incident tickets are accurately documented with appropriate descriptions, categories, and delays.

　　• First point of escalation for on-site field technicians. Field Technicians may consist of DSI technicians, independent contractors, or vendor partners.

　　• Provide technical assistance to the Field Technicians to aid in achieving successful site completion.

　　• Document clearly and accurately any information relevant to the installation, technician, or as outlined in project instructions. This may include but is not limited to check in/out times, issue calls, issue resolution, escalation paths followed, follow up calls, status calls, check out scripts, and/or equipment verification.

　　• Attempt to resolve issues that occur during installation and/or determine the impact of the issue on the scheduled work.

　　• Provide escalation assistance to the Field Technicians; including escalating issues to designated persons within Direct Source and/or designated client escalation paths.

　　• Escalate inventory, installations and/or staffing issues to the Project Manager as needed.

　　• Monitor site progress, conduct follow up calls, and follow appropriate escalation paths if installation progress is at risk.

　　• Refer to the installation manual and/or knowledge base and assist the installation technician/crew with troubleshooting techniques.

　　• Document hardware/software issues and the cause and resolution in knowledge base for future reference. Communicate the resolution/workarounds/strategies to the Project Tam and appropriate technicians.

　　• Assist the DSI Project team by monitoring, diagnosing, and developing suggestions for process change such as hardware, software, or general installation process improvements.

　　• Assist or review the documented process changes before distribution.

　　• Accept new and changing responsibilities associated with this position and projects as they develop.

　　• Learn and understand the technology and systems being installed in order to provide the best possible support.

　　• Regular and predictable attendance is an essential function of the job.

　　Qualifications:

　　1-3 years' help desk experience in a fast paced environment

　　-Ability to multi-task

　　-ability to be self-motivated and independent

　　-strong communication skills

　　-able to use Microsoft word

　　About Aerotek:

　　We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.