Job Summary and Mission

　　Supplier Service Delivery Lead Now Brewing – Program Manager! #tobeapartner

　　From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

　　The Retail Infrastructure Technology (RIT) team, accountable for $220M in supplier spend; owns the selection, installation, maintenance, and associated vendor relationships for all technology deployed in 10,000+ company-owned Starbucks locations across North America. This position contributes to Starbucks success by establishing an installation and repair model for Digital Menu Boards, providing supplier management oversight for supplier selection, ongoing performance, continual improvement, financial oversight, and general supplier sentiment. This role requires the ability to have a strategic view of the organization with the ability to execute at the tactical level. Close partnerships with IT, finance, and business stakeholders, and collaboration on fiscal planning, project auditing, and operational spending will be necessary to be effective.

　　Summary of Key Responsibilities

　　As a Supplier Service Delivery Lead, you will…

　　Oversees tactical planning and day-to-day management of one or more programs in the IT portfolio.

　　Collaborates with IT and business leadership on annual strategic planning for the program.

　　In partnership with the program portfolio manager, engages stakeholders on project ideation and assists in the creation of business cases and return on investment assessments.

　　Develops a deep understanding of projects within the program and the broader IT portfolio; manages assigned projects with a clear understanding of business and IT context, and develops a deep understanding of cross-program portfolio synergies and dependencies.

　　Ensures alignment of proposed projects with the program roadmap and its goals, and manages project planning and execution accordingly.

　　Drives complex, cross-functional enterprise projects, leading multiple efforts within a specific program simultaneously, with complexity as a limiting factor.

　　Leads high-performing, cross-functional, often globally distributed teams.

　　Works independently, without the need for day-to-day guidance.

　　Serves as a project manager for initiatives within the program.

　　Performs core project management duties, including guiding the project through formal approval and funding gates; developing a project plan that includes a detailed budget, project timeline, detailed task-driven schedule, project RACI and resource plan, and communication plan; and managing project execution from analysis/design through build, test, and deployment.

　　When leading an Agile project, partners closely with the scrum master and product owner on all activities.

　　Ensures that program and project status reports and quarterly updates are relevant, transparent, and add value.

　　Partners with relevant IT and business hiring managers to ensure that the project has the skillsets and the resources required for delivery.

　　Basic Qualifications (education) We’d love to hear from people with:

　　Minimum of three years’ experience as a senior project manager in IT or a software development setting; must have at least five years overall experience working in IT or a software development setting.

　　Experience using Agile methods and working on complex, integrated platforms required.

　　Bachelor’s Degree required; Master’s Degree in Information Systems, Computer Science, Business Administration, or Management preferred.

　　PMP, PgMP, and Scrum Master Certifications are a plus.

　　Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

　　Preferred Qualifications We’d especially love to hear from people with:

　　Experience managing a large hardware maintenance program through all stages of lifecycle from ideation to decommission.

　　Has a mind for data, data driven decision making, and data driven analysis.

　　Has a talent for developing people.

　　Leads by example – with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.

　　Ability to ‘read the room’, to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively.

　　Ability to engage in difficult conversations that result in positive, actionable outcomes.

　　Experience running a large portfolio of devices.

　　Skilled in working with ambiguity and influencing cross functional teams and decisions.

　　Drives decision-making that favors compromise and alignment over consensus-building.

　　Good facilitation skills; ability to adapt approach to different types of engagements.

　　From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details. [U.S. posting]

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

　　Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].