Remote Work: Hybrid

　　Overview:

　　At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

　　We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

　　Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

　　Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

　　Oversees the day-to-day work of technical support specialists engaged in engineering activities including design, test, check-out, modification, fabrication and/or assembly of prototype products.

　　Responsibilities:

　　Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment

　　Ensures resources maintain compliance with quality process and standards

　　Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues

　　Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions

　　Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems

　　Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters

　　Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques

　　Qualifications:

　　Associate Degree

　　8+ years of experience

　　Prior supervisory or management experience preferred

　　Background in technical support preferred

　　Demonstrates strong customer service and communication skills

　　To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at [email protected] If you are a victim of identity theft contact your local police department.