SUMMARYAs directed, coordinates the daily support operations of one or multiple Visual Services Department. Responsibilities may include appointment schedules, patient flow, provider schedules, clinical reception, and area ambiance. Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers. As a certified ophthalmic technician and/or certified retinal angiographer, is able to provide technical support to Department Providers, as needed, and technical oversight for certified ophthalmic technicians and retinal angiographers on site. Additionally responsible for the oversight of the front desk and administrative tasks completed by department business support. May assist with monitoring, management and development of department budgets.

　　EDUCATION/LICENSES/CERTIFICATIONS

　　Certified ophthalmic technician (COA) and/or certified retinal angiographer (CRA) required. Bachelor’s Degree in a related discipline (or equivalent) also preferred. American Heart Association Basic Life Support (BLS) strongly preferred. Advanced Cardiac Life Support (ACLS) may be required based on specialty.

　　EXPERIENCEMinimum of two to five years’ experience as an ophthalmic technician or retinal angiographer preferably with at some experience in a lead or supervisory role in a visual services environment.

　　SKILLSRequires knowledge of medical support functions in an ambulatory care setting, acquired through 18 months in a medical support role (e.g., medical assistant) in an outpatient facility. Excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels. Ability to work and make decisions in a fast-paced environment. Leadership potential.

　　Job: *Supervisors/Managers/Directors

　　Organization: *Visual Services

　　Title: Supervisor, Operational Services- Visual - Easton

　　Location: Easton MA

　　Requisition ID: 121724