Job Description

　　Responsible for the daily execution of all conference set-up activities to ensure all functions are set according to expectations and deadlines. Support and coordinate conferencing services, provide backup support (Help Desk), and prepare reports as required.

　　Primary Duties

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

　　Ensure all requests for Conference Rooms are scheduled and tracked on daily calendar. Requests for equipment should be tracked through Remedy, and backup paperwork for each request should be maintained. Ensure special meeting requirements are acknowledged, tracked, scheduled, and completed.

　　Manage and operate Digital Wall Unit Displays in all Conference and Hearing Rooms, as well as Commission Meeting Rooms. Also included is the managing and operation of all audio-visual equipment in support of meeting requests and Commission Hearings.

　　Ensure meeting facilities/rooms are maintained prior to and after all functions, to include, wiping down tables, clearing white boards, and straightening chairs.

　　Provide videotaping support, as requested.

　　Provide troubleshooting/emergency services/guidance to resolve system and operational problems that arise during events.

　　Additional Responsibilities

　　Schedule conference facilities/rooms. Receive requests, track, distribute, pickup and secure audio-visual equipment.

　　Maintain proficiency in Microsoft Outlook and MS Excel. Generate and understand spreadsheets in MS Excel. Prepare monthly reports, as required.

　　Provide backup support for the OLM Help line, and other areas/tasks, as required.

　　Adhere to established policies, procedures, and standards of conduct and dress.

　　Communicate both orally and in writing with all levels of FERC (Federal Energy Regulatory Commission) management.

　　Provide notification to Government Task Manager, with a copy to the Project Manager, regarding faulty equipment.

　　Perform other responsibilities as assigned.

　　Qualifications: Education, Experience, and Certification(s)

　　High School Diploma, General Educational Development (GED) required.

　　At least one-year specialized experience in conference support services.

　　Experience in audio/ visual systems and associated maintenance required.

　　Knowledge, Skills, and Abilities

　　Computer proficiency and a working knowledge of the Microsoft Software Suite to include Word, Excel, Power Point and Project

　　Knowledge of business and management principles involved in supervising, production methods, and coordination of people and resources.

　　Knowledge of principles and processes for providing high-level customer service.

　　Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.

　　Understanding written sentences and paragraphs in work related documents.

　　Monitoring /Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

　　The ability to listen to and understand information and ideas presented through spoken words and sentences.

　　The ability to communicate information and ideas so others will understand.

　　The ability to read and understand information and ideas presented in writing.

　　The ability to communicate information and ideas in writing so others will understand.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

　　Work Environment

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

　　ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

　　PAY TRANSPARENCY POLICY STATEMENT:

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

　　ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

　　To learn more, you may click on the following video link:

　　https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

　　What we do