The University is in Denver, Colorado, a city known for its dynamic blendof business, innovation, and world-class recreation. Denver isconsistently ranked by Forbes and Kiplinger's Magazine as one of the topcities for young professionals and recent college graduates. The University ofDenver is a private institution founded in 1864. It serves a population ofmore than 5,200 undergraduate and 6,200 graduate students as aresearch-intensive institution. The beautiful campus is located approximatelyseven miles from downtown with easy access to public transportation.

　　Position Summary

　　The Student Success Manager performs a variety of administrative and advisingfunctions to assure an optimal experience for all graduate students in theData Science Graduate Program. This position reports to the Faculty Directorfor Data Science. The Student Success Manager provides pro-active,superior, student-centered academic coaching and advising on issues,directly and indirectly, related to students' academic planning,progress, and performance. As such, this position also interfaces with arange of campus offices that are integral to our students learning experience.

　　As the initial point of student contact for academic advising and coaching,the position is responsible for establishing a regular cadence ofcommunication with graduate students, faculty, and other Universityoffices as related to academic timelines, university policies & programguidelines, and students' progress toward graduation. This position isalso responsible for meeting student retention benchmarks established for thedata science program and providing information and services to advanceenrollment performance.

　　While the University's administrative offices are open Monday - Friday,8:00 am - 4:30 pm. This position is eligible for a flexible workarrangement after the initial training period with a minimum of 3 days perweek on campus. This position will also require occasional work duringnon-traditional hours to support program events (e.g., evening webinars)as well as adjust for students' scheduling needs.

　　Essential Functions

　　Student Support

　　Serves as a first responder for student needs and requests related toacademic processes and timelines, curricular advising, campus supportservices, and course-related concerns throughout a student's lifecycle(acceptance through credential completion).Proactively build and maintain strong relationships with all active(current and stopped-out) students to ensure successful completion oftheir program.Provide student retention leadership in assigned programs by meeting orexceeding student persistence, retention, and enrollment benchmarksthrough implementing a student retention plan, closely monitoring planperformance, pro-actively implementing adjustments when necessary, andreporting outcomes.Effectively utilize academic performance software to monitor studentacademic progress, identify those at risk of stopping or dropping out, andpro-actively provide them with resources to ensure persistence, retention,and academic success.Effectively lead and manage routine, core functions of studentretention, including assisting in the development (and subsequent approvalof) degree plans and monitoring and managing of course enrollments.Effectively and pro-actively use permissions with Banner (DUs StudentInformation System) to record student progress, provide feedback/updatesregarding student outreach, indicate student issues, changes to degreeplans, course of study, etc.Provides supplemental advising for international students (e.g., US.regulations, internship arrangements, and OPT/CPT requirements) andserves as a point of contact with the Office of International Student andScholar Services.Administrative Processes and Collaboration

　　Serves as the primary liaison between the data science program and othercampus offices and programs for all aspects of students' graduate experience.

　　Provides support to data science program staff for student internships andrelated career development projects and initiatives.Participates in data acquisition activities and integration with particularfocus on student recruitment, retention, and curricular planningAttends staff meetings and prepares regular summaries of completed andproposed work.Prioritizes scheduling to ensure consistent, high-quality, servicesduring high volume periods each term.Proactively seeks opportunities to improve performance and processes.Anticipates challenges/issues develops appropriate and effective solutionsand executes them.Knowledge, Skills, and Abilities

　　Demonstrated aptitude for self-direction as well as responsive teamwork.

　　Ability to distinguish curricular details and requirements relevant tostudent academic advising and support.Demonstrably outstanding written, oral, and interpersonal communicationskills, including the ability to write effective student outreachcorrespondence and internal communication, and effectively presentinformation in informal and public (including large group) settings.Understanding of adult learning styles and preferences,graduate/continuing professional education, and the organizational cultureof colleges and universities. Ability to navigate effectively withinconstraintAbility to quickly learn and support policies and procedures that apply tograduate students in the program.Demonstrated commitment, knowledge, and ability to effectively engageindividuals from broadly diverse communities.Strong data analysis orientation, including collecting, evaluating,