Student Services Program Manager

　　Requisition Number: 54321

　　Location: Boulder Colorado

　　Employment Type: University Staff

　　Schedule: Full Time

　　Posting Close Date: 04-Feb-2024

　　Date Posted:

　　Job Summary

　　CU Boulder's College of Engineering & Applied Science welcomes applications for the Student Services Program Manager! This position reports to the Associate Dean for Students and is actively involved in a broad range of project management, logistical and administrative support activities. Responsibilities include leading implementation of Engineering Dean's office undergraduate academic operations activities, liaising to student organizations office in the Engineering Hub, and establishing/maintaining/enhancing administrative processes related to student and staff support. The position works with multiple campus partners and offices, and benefits from knowledge of the student experience, project/portfolio management, student development principles, as well as customer service strategies.

　　The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

　　Who We Are

　　Founded in 1893, CEAS at CU Boulder is the second largest of seven schools and colleges at one of the nation's top public research institutions. As Colorado's flagship university, CU Boulder has selective admissions standards and a comprehensive array of undergraduate and graduate programs.

　　The colleges mission is to generate new knowledge in engineering and related fields, and to equip students from a diverse set of backgrounds to become leaders and citizens responsible for the betterment of individuals and society. Our vision is to be a recognized world leader for excellence and innovation in engineering research and education, with an emphasis on inclusive excellence, active learning and global society.

　　What Your Key Responsibilities Will Be

　　Academic Operations Management, Planning, and Process Improvement:

　　Provides administrative support to the Associate Dean for Students portfolio and the Student Support & Advising Services (SSAS) team.

　　Leads implementation of Engineering Deans office undergraduate academic operations activities, offering expert knowledge of relevant policies, practices, and systems as a college-wide academic operations expert.

　　Conducts ongoing diagnostic planning, implementation, and assessment of relevant processes, procedures, and academic operations practices, and generates proposed improvements.

　　Provides appropriate ongoing support and training for staff related to policies, processes, and practices.

　　Supports implementation of CEAS student academic success outreach/intervention efforts (e.g., pulling and organizing data of students repeating courses, setting up student messaging templates, etc.) and optimizes business processes in an effort to contribute to University and CEAS student success missions.

　　Develops, maintains, and analyzes reports for quality data tracking (such as CU-DATA reports or Buff Portal Advising dashboards/reports).

　　Assists with assessment data analysis & reporting.

　　Is responsible for CEAS undergraduate student academic records:

　　Manages changes of major/minor/subplans & associated advisor assignments.

　　Makes new advisor assignments, and maintains integrity of assignments (changes, updates, etc.) in Campus Solutions and Buff Portal Advising systems.

　　Monitors Admissions Office listservs for student deferrals, cancellations, college and major changes and updates student records accordingly.

　　Leads the review process of college-managed student petitions (and any subsequent actions that need to be taken, if approved), and stores completed petitions in students e-file or within OnBase.

　　Tracks paperwork sent to Registrars Office to ensure it is completed accurately and within their service timeframe (such as Special Action Form/Change of Record forms requiring deans approval).

　　Responsible for maintaining digital CEAS undergraduate student files.

　　Initiates and supports technology-based projects and processes:

　　Creates and updates web forms and Docusign templates (e.g., online Petition, Independent Study, Incomplete Grade forms).

　　Integrates OnBase archival platform.

　　Updates SSAS web site.

　　Updates SSAS SharePoint site.

　　Leads CEAS baccalaureate degree certification process (3-5 times per year):

　　Serves as CEAS final grade liaison to ensure timely submission of final grades by faculty.

　　Manages Campus Solutions Graduation Roster of students applying to graduate.

　　Determines student eligibility for CEAS Latin Honors, Engineering Honors Program, and FE Exam completion and distributes medals/cords to eligible graduating students.

　　Coordinates graduation certification process with academic advisors and submits official list of graduates to the Registrars Office.

　　Oversees planning, management, and ongoing improvements to eight semi-annual graduating undergraduate student awards.

　　Reads graduating candidate names at annual CEAS Recognition Ceremony.

　　Serves as gatekeeper for Buff Portal Advising provisioning/deprovisioning CEAS staff and faculty.

　　Assists in reviewing and updating SSAS Policies & Procedures documentation.

　　Manages [email protected] email account daily and responds/routes as appropriate.

　　Manages CEAS Academic Advising telephone/voicemail.

　　Provides backup oversight of [email protected] email account.

　　Assists with Intra-University Transfer (IUT) processing (e.g., reviews student records for accuracy after Registrars Office processing and follows-up in fixing any errors made).

　　Assists with degree audit exceptions.

　　Liaises with CEAS Lead Education & Curriculum Coordinator and the Curriculum Coordinators team (e.g., to ensure Departmental Course Request Forms are updated on a regular basis).

　　Provides enrolled student lists for Facilities Management staff.

　　Provides graduating student lists for Advancement staff.

　　Stays apprised and current on relevant University and State of Colorado policies and procedures.

　　Participates in professional development activities and serves on unit, college, or campus committees as applicable.

　　Undertakes other duties and responsibilities as assigned.

　　Engineering Hub:

　　Liaises to the University of Colorado Engineering Council (UCEC) student government and other student organizations approved for holding office in the Engineering Hub.

　　Assists with financials for University of Colorado Engineering Council (UCEC) and the Engineering Fellows.

　　Assists the Engineering Fellows with room scheduling.

　　Maintains Engineering Hub SharePoint site.

　　Oversees common areas of the Engineering Hub and ensures community members contribute to a clean and professional environment.

　　Manages Engineering Hub occupants and Hub-affiliates key and card access.

　　Budget and Financial Management:

　　Administration and management of budget functions for SSAS, Associate Dean for Students, and the Engineering Hub.

　　Reviews and analyzes financial reports on a monthly basis to ensure alignment of expenditures and encumbrances within budgets.

　　Provides oversight of future spending demands.

　　Informs leadership of current and projected financial standing.

　　What We Can Offer

　　The starting salary range for this position is $60,000 - $63,000. Relocation assistance is available within CEAS guidelines.

　　Benefits

　　The University of Colorado offers excellent benefits (https://www.colorado.edu/jobs/benefits) , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder (https://www.colorado.edu/about) .

　　Be Statements

　　Be authentic. Be resourceful. Be Boulder.

　　What We Require

　　Bachelors degree.

　　Three years of experience in higher education academic operations or student services administration.

　　Ability to work in-person, on-campus, at the Engineering Hub location at least 3 days a week.

　　What You Will Need

　　Excellent communication and interpersonal skills.

　　Outstanding customer service skills.

　　Attention to detail along with organizational, planning, analytical, and technical skills.

　　Demonstrated ability to work as a member of a team and within a collaborative work environment.

　　Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

　　Ability to work independently, prioritize multiple projects and requests, and work in a fast-paced environment.

　　A willingness to learn and interest in working with technology-based tools and systems.

　　Sensitivity to and appreciation of cultural, political, and geographical differences, with ability to work well with faculty, staff, and students from around the world.

　　Willingness to work in an environment which may demand some flexibility or evening/weekend work.

　　Special Instructions

　　To apply, please submit the following materials:

　　A current resume.

　　A cover letter that describes how your background and experience align with the requirements, qualifications, and responsibilities of the position.

　　We may request references at a later time.

　　Please apply by February 4, 2024 for consideration.

　　Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs (http://jobs.colorado.edu/) .

　　To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Student-Services-Program-Manager/54321 (https://apptrkr.com/4956340)

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　　The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.