UPMC's Health Plan and Workpartners are hiring an Associate Employee Assistance Program Specialist for its LifeSolutions Clinical Services team.

　　This position will be located at Saint Francis University (117 Evergreen Drive, Loretto, PA) with the following hours:

　　Monday 8am-4pm

　　Tuesday 9am-4pm

　　Wednesday and Thursday 9am-6pm

　　Friday 8am-3pm

　　UPMC is a for-profit Organization

　　Under the direction of LS Clinical Director and/or the Medical Director, the Associate EAP Specialist is responsible for providing the clinical services for the Employee Assistance Program, which provides confidential counseling and guidance to the employees, household members, students of various contracted organizations and telemedicine clients who are experiencing personal, mental health and/or job-related problems. The Associate EAP Specialist will provide short term, focused clinical interventions for clients utilizing telemedicine platform under the supervision of the Medical and Clinical Director. The Associate EAP Specialist will establish collaborative relationships with clients, physicians, health care providers, and employers to achieve desired outcomes. The Associate EAP Specialist will consult with supervisory and management personnel in handling staff member performance problems and in determining appropriate actions. The Associate EAP specialist will develop and present trainings to employer groups as requested. The Associate EAP Specialist will be a conduit to a myriad of resources, including Health Coaching, awareness of website resources, and community and provider resources.

　　Responsibilities:

　　PROVIDE DIRECT CLINICAL SERVICES: Serve as a role model of Service Excellence for the institution by providing quality employee counseling services that are responsive to client needs, proactive in scope, and accessible in nature. Using the Basics of Service Excellence as a guide, respond to the needs of individual employees, departments, or other organizations, with courtesy, respect, and a positive outlook that reflects the team effort of the department. Provide short term, client focused interventions via in person or live video with identified clients who are looking for help with a broad range of personal or mental health needs. Educate clients on coping skills, help them set goals and assist them with tools/strategies for problem solving.

　　Complete intake, assessment, referrals, and case management for employees, their household members and telehealth clients with personal, work-related, mental health or career issues. Maintain confidential records for each client and maintain ongoing case management and follow up. Session benchmarks are determined, and expectations are for counselors to meet those benchmarks.

　　Assist supervisory/management or faculty personnel in assessing employee or student performance problems. Assist in the interpretation of EAP policies and procedures regarding problematic staff members. Provide consultation to management under the direction of a licensed supervisor when a staff member's problem or impairment interferes with job performance. Consult with supervisor regarding issues specifically related to student assistance programs when necessary to support faculty and school officials.

　　Maintain timely client and activity documentation. Utilize documentation systems associated with both EAP clients and telehealth clients in the behavioral health virtual platform.

　　Participate in group and individual supervision as required. Be prepared to present a clinical case in a well-ordered manner.

　　Provide assistance and information regarding EAP intervention on particular organizational problems or requests, including but not limited to: drug testing and fitness for duty events, compliance with Department of Transportation (DOT), violent or potentially violent events, traumatic events, and downsizing activity of the organization. Coordinate involvement of other EAP staff as necessary, and in consultation with LS Senior Director, Clinical Director, and Medical Director.

　　Provide liaison with community and private referral resources, as well as managed care entities. Develop, recommend, and research external providers, as appropriate, and expand and improve the EAP referral network as necessary.

　　Respond to requests for department interventions, in consultation and under the supervision of the Senior Director, Clinical Director, and/or Medical Director.

　　Participate in research protocols as directed, and participate in writing, publishing, and presenting EAP programs and initiatives when possible.

　　Implement and complete special projects as requested. May serve on committees or participate in special projects.

　　Master's Degree in Social Work, Counselor Education, Counseling and Guidance, Psychology, or related behavioral sciences.

　　Must follow licensing criteria for supervision and be eligible for and actively pursuing licensure.

　　Proof of application for licensure is required.

　　Two years of previous work experience in general counseling including experience in drug/alcohol counseling, preferred.

　　Must be familiar with the development and implementation of brief counseling and solution focused treatment plans, group process, career guidance and planning and systemic change.

　　Must be able to establish a climate of trust and communicate effectively with a broad range of employees, managers and administrators from diverse social, cultural, and economic backgrounds and levels of responsibility.

　　Must be familiar with crisis intervention, referral techniques, and effective means of accessing community resources.

　　Must be able to make successful referrals for needed assistance beyond EAP.

　　Must have good written and oral communication.

　　Experience in employee assistance programs, administrative duties, case management, and clinical service delivery is preferred. Licensure, Certifications, and Clearances: Must follow licensing criteria for clinical and be eligible for licensure and actively be pursuing licensure. Proof of application for licensure is required. Associate EAP Specialist must be able to apply for licensure in their field of study within 2 years of hire.

　　Act 33 with renewal

　　Act 34 with renewal

　　Act 73 FBI Clearance with renewal

　　UPMC is an Equal Opportunity Employer/Disability/Veteran