New Store Opening this Spring in London!

　　Store General Manager – Pro Hockey Life

　　Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. W e love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.

　　Store General Manager -

　　S ales and P rofitability focused on all aspects of the business .

　　Execute PHL’s Brand Purpose to the highest capabilit y.

　　Manage and understand P&L Statements & Wage Cost management under the guidance of the District Manage r

　　Expense and Cost Management control and awareness .

　　Superior Store Presentation, and Protection of Company Assets is necessary .

　　Uphold all Company & Business Compliance expectations.

　　Become a Community Ambassador partnering with local MHA’s.

　　Develop a positive and inviting team culture.

　　Ability to manage capacity and change management initiatives.

　　What you will do

　　Customer Service:

　　Champion and deliver Pro Hockey Life ’s Customer Experience Model across the entire Store Team .

　　Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette .

　　Achieve Net Promotor individual store targets.

　　Ensure Staff Onboarding is delivered to the company’s expectation.

　　Become an Ambassador of Canadian Tire’s Triangle Rewards Program

　　Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

　　Store Operations:

　　Flawless execution of PHL’s visual compliance standards, store mai ntenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs

　　Effectively utilizes meet all store operating initiatives and directives according to required timelines.

　　Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.

　　Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

　　Oversees preparation for annual inventories.

　　Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance , a nd OH&S policies and procedures.

　　E fficient ly manages store weekly scheduling and Roster Management

　　L everage s Store Force data inputs for both sales and support functions ensuring staff productivity and maximized wage costs for both Retail/Ecomm and Pro Shop Services

　　Training:

　　Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support .

　　Follow up to ensure execution of Weekly Plans for the store .

　　Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conducts ongoing coaching to improve team .

　　Communicate in a clear and concise manner ; leading effective H uddles / M eetings / C oaching sessions all while keeping team well informed of pertinent information .

　　Hold team accountable to complete requ ired training within time limits working with the Assistant Store Manager

　　P rovide resolution for all customer concern s.

　　Develop and lead recruiting and hiring strategy for store, maintain ing a full roster.

　　Establish succession plans through continuous training and development leveraging HR partne rs .

　　Leadership :

　　Continually motivates team and performance through recognition programs, store contests, customer compliments, and c ompensation.

　　Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.

　　Follows the disciplinary process consistently and impartially .

　　Promotes and maintains a positive and motivating work environment .

　　Provides mentorship to teams and influences continuous growth,

　　Sponsors encourage to support community engagement efforts.

　　What you bring

　　Proven Leader and Mentor

　　Proven ability to build and manage daily store execution plan .

　　Exceptional communication skills & organizational skills

　　Understand of P&L Statements

　　Financial Discipline in understanding OPEX Control including Wage Cost Management

　　Superior training and coaching skills

　　5 years of retail management experience

　　High energy, enthusias tic individual who is d rive n to succeed

　　What you’ll get

　　Excellent Discount Program

　　Flexible Scheduling

　　Benefits and Savings Options

　　First Class Training Platforms

　　Team Environment

　　Employee Resource Groups

　　Jumpstart Charities

　　We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.

　　About Us

　　At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

　　Our Commitment to Diversity, Inclusion and Belonging

　　We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

　　Accommodations

　　We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

　　We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

　　We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.