At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　Provide relief and sustainable resolution to issues within our infrastructure.

　　Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.

　　Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.

　　Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

　　Drive monitoring and automation initiatives.

　　Develop and maintain knowledge-base articles and standard operating procedures.

　　The team provides production support with a 24/7 global on-call rotation.

　　Desired Skills:

　　Extensive system, network, and database skills to provide technical support for ServiceNow customers.

　　The ability to Identify and address technical issues within our customers infrastructure and drive to service restoration (MTTR).

　　Comfortably working in a fast paced, being in 24/7 production environment supporting critical, real-time applications.

　　A true passion to provide an exceptional customer experience.

　　Requirements:

　　Valid authorization to work in Japan.

　　Business level fluency in both English and Japanese languages.

　　An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including datacenters, systems, networks, web applications, and relational databases.

　　5 + years of experience in Linux enterprise service operations, SRE, or Systems Engineering.

　　5+ years of experience working with relational database: MariaDB, MySQL, Oracle or PostgreSQL.

　　Meticulous analytical skills to identify and understand the root cause of critical issues.

　　Excellent collaboration and communication skills.

　　Familiarity with Networking technologies such as routing, switching, DNS, load balancing, and CDN is a plus.

　　Working knowledge of BASH, Python, Perl or other scripting languages.

　　Bachelor’s degree in Computer Science or equivalent work experience.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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