Description

　　Amazon Operations technology innovation is looking for a Sr. User Experience (UX) Designer in the North America Customer Fulfillment (NACF) Planning & Execution (PLEX) org! If you are passionate about solving complex UX design problems and creating innovative solutions in a fast-paced environment, while working alongside smart, passionate business & technical leaders, this role might be the perfect fit for you.

　　At Amazon, we are committed to being the most customer-centric company on earth. The PLEX org plays a vital role in shaping network planning and execution through the development and application of cutting-edge technology. Our goal is to enhance the Amazon Fulfillment network to ultimately drive the best customer experience in a reliable and cost-efficient manner that is truly a world-class. NACF PLEX is vigorously innovating in a number of areas aimed at propelling our customers’ experience by ensuring that we have robust plans in North America Operations and beyond for optimal execution. As a Sr. UX Designer in PLEX, you will have a unique opportunity to design experiences for thousands of operators/flow leads that in-turn influences the way we optimize and automate processes to improve the experience for millions of customers worldwide.

　　As a Sr. UX Designer, you are a hands-on designer and leader who will be responsible for developing best-in-class user experiences from ground up in a fast-paced, agile, startup-like environment. You are a customer-focused, detail-obsessed, creative leader who has successfully designed and delivered products at broad scale. You also have strong design, business, and technology intuition. You’re able to think big while staying connected to the details. You are a tireless advocate for design excellence with an impressive ability to build bridges and collaborate with other teams and stakeholders. Design Systems background would be a plus.

　　Join our dynamic and innovative team in the PLEX org, and be a part of the evolution of Amazon Operations technology while making a significant impact on millions of customers and the world-class fulfillment network. If you are ready to be part of an exciting journey and contribute to the growth and success of Amazon, apply now!

　　Key job responsibilities

　　Collaborate with product managers, engineers, and cross-functional teams to understand business objectives, product vision, and user needs

　　Drive innovation by conducting user research, uncovering deep customer insights, and using data to inform UX strategies and design decisions

　　Develop wireframes, prototypes, and hi-fidelity mockups in Figma/In-vision to visualize and iterate on UX solutions for web applications

　　Implement new design systems and create new design patterns that enhance the efficiency and effectiveness of our Operations processes

　　Stay up to date and advocate for UX best practices. Champion empathy for users to continuously improve our UX design capabilities

　　Ensure a cohesive and consistent user experience across different products and services

　　Work through ambiguity in a fast-paced, agile environment, balancing multiple projects and priorities to meet tight deadlines

　　About the team

　　PLEX-PPM focuses on the scalable and automated optimization of operations through direct partnership with business stakeholders and tech teams (internal and external to PLEX). Advocating on behalf of NACF Operations, we are the business owners of various product suites that optimize operations planning and execution. PLEX-PPM builds and manages automated and scalable solutions that are intuitive, easy to use, and effective. PLEX-PPM is accountable to deciding ‘what to build next’ and surfacing effectiveness of its developed solutions through sophisticated measurement techniques. The team is also responsible for the validation, pilot, deployment, and Keeping-The-Lights-On (KTLO) for any products that we develop for the business.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bengaluru, KA, IND

　　Basic Qualifications

　　6+ years of design experience

　　Have an available online portfolio

　　Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax

　　Experience working with agile development teams (agile/scrum/kanban)

　　Experience defining and maintaining design patterns and UX standards

　　Preferred Qualifications

　　Experience working with cross-functional teams across geographies. Willingness for occasional travel to user locations for close collaborations in the product design process

　　Experience with key contributions to successful development of new products from the ground up

　　Experience conducting user research and solid understanding of research methods such as usability testing, semi-structured interviews, surveys, heuristic evaluation, etc

　　Experience creating UX artifacts such as user personas, user journey maps, wireframes, design mockups, and prototypes

　　Excellent communication, presentation, and interpersonal skills and the ability to articulate the rationale behind your design decisions