What's the role?

　　As the Senior Technical Support Engineer, you are an experienced support engineer with a pre-sales/post sales mindset and ensure the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. You will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments. You have strong customer focus, establish close relationships with the Customer, product management and sales, and are a subject matter expert of the broad range of HERE products and services.

　　Your main responsibilities include:

　　Analyzing tests and debugging software issues reported by customersAddressing issues in a systematic approach coordinating across teams and stakeholders to ensure alignment on criticality with a “single source of truth”, timely executive visibility and reporting, have lessons learned built into actionable follow-up plansWork on technical consulting assignments for/with the customer Providing direct technical expertise for opportunities in one or multiple domains of knowledgeSeeking and collating feedback to shape online community management practices and product ideationManage Customer needs internally to ensure internal initiatives reflect Customer business and technical requirements.Manage tactical relationships with Customers including conflict resolutions, strategic alignment, and communicationAssist in definition of and specification of usability and serviceability enhancements (improve Customer Experience – CX)Provide feedback to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the Customer)

　　Who are you?

　　You are a strong match for this role if you possess the following skills, competencies and experience:

　　A degree in Computer Science, Computer Engineering, Electrical Engineering or related fields5+ years of relevant technical experience of which 2+ years in technical Customer support, technical consulting or similar Customer facing rolesFull-Stack developer skills: front-end, back-end, database, software design, webservices, microservices is a plusStrong analytical mindset and problem solving attitudeExposure to map and location-based technologies and services are nice to have, though not mandatoryMobile development experience with android, iOS and/or flutter is a plusExperience supporting or working with automotive OEM is a plus, though not mandatoryExcellent team player with the ability to work within a collaborative environmentGreat written communication and oral presentation skills including the ability to simplify complex thoughts/ideasCapable of working highly independently with minimal engagement and direction from the managementGood communication skills in English and Korean 

　　What Do We Offer?

　　Challenging problems to solveWork that makes a difference in the worldFreedom to decide how to perform your workVariety in the types of projects you work onFeedback so you will know how well you are doingCollaborative, Supportive Colleagues 

　　HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

　　Who are we?

　　HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

　　At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.