Reference #: 27012Oversees the transportation department of one or more locations within assigned geography; providing leader-ship within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

　　Key Job Activities:•  Customer First:o  Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all timeso  Manage driver debrief process.  Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction.  Update route comments as requiredo  Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).o  Develop relationships with customers and establish contacts that are comfortable providing accurate service feedbacko  Conduct customer visits to review serviceo  Manage customer interaction records to resolve service issues•  Company Growth:o  Review payroll hours to ensure overtime hours are necessary and all employees are working efficientlyo  Manage route vehicles, containers, load bars and straps, hand-trucks, PDT's and printers, and all other company equipment and assets•  Team Member Development:o  Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.o  Establish and communicate performance standards and objectives; conduct performance appraisalso  Perform "ride a-longs", ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer serviceo  Conduct "spot checks" to reinforce proper Driver behavior as well as communicate the value we bring to the customero  Perform new hire onboarding activities, including timely completion of the I-9 process, along with new hire orientationo  Complete location audits•  Compliance:o  Track and input DOT hours/JJ Kellero  Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safetyo  Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary, in order to prevent accident or injurieso  Participate as an active member of the Safety Improvement Committee (SIC)o  Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files•  Perform other duties and responsibilities, as assigned.

　　Experience:Minimum 5 years supervisory experienceEducation equivalent to graduation from High school, or GED equivalent; some college preferredMay require mandatory immunizations and credentialing based on customer requirementsValid drivers license required; Commercial Vehicle Driving experience a plusMaintains a current Medical Examiner's Certificate (MEC) issued by a doctor approved by Stericycle/Shred-itMust work safely and carefully to prevent injury to self and others while driving, loading, and unloading vehicle.  Requires constant mental and visual attention relative to the safe operation of the vehicleDemonstrates knowledge of, DOT, OSHA, HIPAA, and NAIDDemonstrates knowledge of computer software applications to include spreadsheets and word processingDemonstrates knowledge of inventory management and routing and re-routing

　　Certifications:Commercial Driver's License (CDL)

　　It is the policy of Stericycle, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.