Position Snapshot

　　Business area: Nestlé Purina Petcare

　　Job title: Bilingual Breeder Services Associate (12 Month contract; Part-Time role)

　　Number of Positions: 1

　　Location: Remote within Canada

　　Position Summary

　　We are seeking a part-time, remote Bilingual Breeder Services Associate on a 12-month contract. This position will support with customer service and administration for the Pro Club breeder loyalty program in Quebec, driving breeder loyalty and growth for Pro Plan dog and cat food. The hours are 15 hours per week, which will be spread throughout the Monday to Friday work week to help cover incoming customer inquiries. The schedule is flexible, to be determined with the successful candidate.

　　A little bit about us

　　As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate, and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, Purina ONE® and many more. Join us in enriching the lives of pets and the people who love them.

　　A day in the life of a Breeder Services Associate

　　Acts as the first point of contact on the French Pro Club Program hotline/email, answering member enquiries.

　　Leverage customer service portal to execute requests for puppy & kitten kits and award points.

　　Nurture new leads, providing relevant onboarding materials and nutrition information.

　　Outreach cold calls to prospective breeders.

　　Leverage knowledge of product portfolio to provide basic product/nutrition information; coordinate with Customer Service to seek answers for complex inquiries.

　　You will also:

　　Provide strategic input to Senior Manager on insights and strategies to win with breeders in Quebec.

　　Provide input to Senior Manager on French program guides and Pro Club marketing materials.

　　What will make you successful?

　　As the successful candidate, you will have strong inter-personal, verbal, and written communication skills, making you a helpful customer service representative and trusted support for breeders. You will need to be organized and detail-oriented to stay on top of inquiries and administrate Pro Club consistent with our program standards.

　　You will also:

　　A post-secondary degree with achievement of a diploma, degree, or recognized certificate.

　　Minimum 3 years of work experience in a customer-facing or sales role, or transferable skills from other professional experience.

　　Fluent French speaker (for external customer service) with strong English language skills (mostly for internal business communications)

　　Experience as a breeder, trainer, or as a veterinary technician, and/or knowledge of the cat/dog fancier community would be an asset, but is not required.

　　Microsoft Office knowledge (Excel, Outlook, PowerPoint) considered an asset.

　　We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted.

　　What you need to know

　　We will be considering applicants as they apply, so please don’t delay in submitting your application.

　　Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

　　If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you to ensure that you are able to fully participate in the process.

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