Overview

　　Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiaties improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.

　　Responsibilities

　　Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality serviceConsults with clients and other partners to identify opportunities to enhance the Paychex service experienceMaintains an advanced working knowledge of multiple Paychex products, as well as industry practices and proceduresIdentifies and implements opportunities for process improvements on a large scaleDemonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORSMay represent the team on projects and initiativesServes as a mentor for less experienced teammatesDocuments all interactions and uses the information to improve service

　　Qualifications

　　Bachelor's Degree - Preferred

　　Compensation

　　In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $22.83- $42.39 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.