Description

　　Job summary

　　At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Transportation Operations Management team is seeking a highly skilled and motivated leader to drive large scale projects, programs, and technical initiatives. This is an exciting opportunity to join a team in a rapidly growing area within Amazon.

　　As a Program Manager for TOM planning, you will be responsible for supporting the labor planning for 150+ Fulfillment and Sortation Centers. This role will be responsible for partnering with multiple stakeholders to forecast the labor planning needs for TOM for peak and non-peak timeframes. A critical part of this role is to develop stable models for the labor planning team and to be able to take the stabilized models to the next level from an automation standpoint. This role requires exceptional communication and interpersonal skills with Operations, Finance, Recruiting, and HR stakeholders in a high-pressure environment. You will manage a high-visibility program and partner with all levels of leadership to exercise sound judgment where clear guidelines may not exist.

　　Key job responsibilities

　　Lead strategic planning and forecasting for TOM labor needs

　　Have knowledge on yard and on road driving operations

　　Drive automation to eliminate manual updates for the network

　　Collaborate with Finance and Operations on labor needs and with HR and Recruiting on hiring/onboarding cycles

　　Identify at risk sites for peak and non peak

　　Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

　　Influence design and development of strategic processes

　　Manage and deliver results on complex projects across multiple organizations

　　Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

　　Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

　　Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

　　Gather and analyze data to drive business decisions

　　Clear verbal and written communication to leaders of all levels

　　Innovate to improve processes and continuously remove cost from operations

　　A day in the life

　　A regular day for a Labor Program Manager involves meeting with stakeholders from Operations, Finance, and other program teams to discuss and understand program needs and solutions. They will gather data from business intelligence sources, analyze findings, and propose solutions to the organization. Communicating these findings may come in the form of writing white papers, presenting to a group of stakeholders, writing emails, or discussing it internally with the team.

　　About the team

　　The TOM Labor Planning team plans, models, communicates, and tracks the short and long term labor needs of the TOM network. Members of this team build and support tools to for our Operations partners to clearly and efficiently allocate labor according to the forecasted demand, communicate those plans to our stakeholders, and train them in how to effectively use and understand the data. The team then follow up with operators to ensure they are recruiting and scheduling efficiently based on the plan.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bellevue, WA, USA | Dallas, TX, USA | Nashville, TN, USA | Seattle, WA, USA

　　Basic Qualifications

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.